Madison Phillips-Bischoff
5274 W. Maple Ave. Grand Forks,ND
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
8
8
years of professional experience
Work History
Receptionist
The Village Family Service Center
06.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- · Answered and directed incoming calls using multi-line telephone system, took messages, and transferred calls to appropriate departments or personnel.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted with onboarding new clients and securing paperwork completion.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
General Merchandise Expert
Target
11.2019 - 08.2021
- Maintained accurate inventory records of all stock items.
- Assisted customers in selecting appropriate merchandise for their needs.
- Managed customer relationships to ensure satisfaction and loyalty.
- Organized product displays in accordance with corporate guidelines.
- Ensured compliance with company policies and procedures regarding safety regulations.
- Verified correct display signage for products and sales promotions to keep patrons aware.
Head Lifeguard
Drayton Pool
05.2016 - 08.2021
- Placed prices and descriptive signage to enhance displays and promote items.
- Assisted with swim lessons for all ages, including special needs participants.
- Performed regular maintenance checks on equipment such as first aid kits, rescue tubes, backboards.
- Ensured safety of swimmers by monitoring activities in the pool area and intervening when necessary.
- Supervised a team of lifeguards, providing guidance and instruction to ensure compliance with safety regulations.
- Trained new hires on safety protocols, procedures, and customer service standards.
- Developed and implemented pool rules and regulations to promote safe swimming practices.
- Provided emergency response for medical or other emergencies as needed.
- Managed inventory of supplies used in aquatic facility operations.
- Maintained cleanliness of the pool deck, locker rooms, and other areas associated with the aquatic facility.
- Conducted daily chemical tests on water quality and temperature to ensure safe swimming conditions.
- Communicated effectively with patrons regarding rules, regulations, and policies related to swimming activities.
Education
Master of Arts - Community Mental Health Counseling
University of North Dakota
Grand Forks, ND12.2026
Master of Science - Psychology
University of North Dakota
Grand Forks, ND12.2022
Skills
- Administrative Support
- Microsoft Word proficiency
- Customer Service
- Office Management
- Organization skills
- Multi-Line Telephone Systems
- Microsoft Excel proficiency
- Time Management
Activities
- Vacation Bible School Teacher
- Youth Volleyball Coach
- Professional Snowmobile Racer
Timeline
Receptionist
The Village Family Service Center
06.2022 - Current
General Merchandise Expert
Target
11.2019 - 08.2021
Head Lifeguard
Drayton Pool
05.2016 - 08.2021
Master of Arts - Community Mental Health Counseling
University of North Dakota
Master of Science - Psychology
University of North Dakota
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