Madison Preston
Cary,NC
Summary
Dynamic and dedicated professional with experience as a To-Go Specialist at Olive Garden, excelling in high-pressure environments. Demonstrated strong multitasking and phone etiquette while ensuring timely order fulfillment. Known for taking initiative and maintaining efficiency, contributing to a seamless dining experience for guests. Quick learner with a commitment to quality service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
To-Go Specialist
Olive Garden Restaurant
08.2021 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Crew Member
Five Guys
02.2021 - 07.2021
- Worked front counter, grill, and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Hostess
Metro Diner
03.2019 - 01.2020
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Seated patrons based on guest preferences and seating availability.
Education
High School Diploma -
Gulf Coast Highschool
Bonita Springs, FL05-2021
Skills
- Strong multitasking
- Phone etiquette
- Initiative-taking
- Quick learner
- Flexibility
- Food handler certification
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
To-Go Specialist
Olive Garden Restaurant
08.2021 - Current
Crew Member
Five Guys
02.2021 - 07.2021
Hostess
Metro Diner
03.2019 - 01.2020
High School Diploma -
Gulf Coast Highschool
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