Madison Pugh
Charlottesville,VA
Summary
Dynamic professional with strong communication skills and adaptability. Experienced in enhancing customer experiences and utilizing data analysis to drive improvements in service and product delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Bartender
Boylan Heights
Charlottesville, Virginia
08.2025 - Current
- Engaged with customers to enhance their overall dining experience.
- Recommended meals and drinks based on customer preferences to personalize service.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained cleanliness and organization of dining area to ensure customer satisfaction.
Strategic Marketing and Fan Engagement Intern
Virginia Athletics
Charlottesville, Virginia
06.2025 - Current
- Assisted in the execution of the 2026 NCAA National Men's Lacrosse Championships.
- Supported planning and execution of virtual and in-person events to enhance participant engagement.
- Used data metrics to track attendance, sales, and visibility to determine areas for growth.
- Coordinated communication across departments and external partners to streamline project workflows.
- Analyzed consumer needs to develop products and services that attracted a broader market.
Production Assistant
ESPN - Virginia Video Services
Charlottesville, Virginia
09.2024 - Current
- Functioned as Assistant Director and Lead Replay Operator for in-venue video boards and national broadcasts (ESPN, ESPN2, ESPNU, and ACCN) during live sporting events.
- Coordinated with national broadcasting centers to ensure a smooth broadcast and optimal production.
- Edited raw footage with industry-standard software, improving clarity and engagement of final products.
- Developed in-game storylines to increase audience attention and participation.
Museum Intern
MUS. E Firenze
Florence, Italy
01.2025 - 05.2025
- Facilitated guided tours, enriching visitor experience with detailed insights about exhibits and history.
- Conducted research on artifacts, ensuring exhibit development met high standards of historical accuracy.
- Collaborated with staff to plan special events, increasing community engagement and participation in museum activities.
- Engaged in cross-cultural communication with guests and coworkers from various backgrounds and languages.
Barista Trainer
Starbucks
Richmond, Virginia
06.2021 - 11.2024
- Trained new baristas on beverage preparation techniques and customer service standards, enhancing overall team competency.
- Evaluated trainee performance, providing constructive feedback that guided improvement and skill development.
- Assisted in developing new recipes for specialty drinks aligned with corporate guidelines, contributing to menu innovation.
- Engaged customers by taking beverage orders and offering tailored drink recommendations.
ESL Teacher
CVille Tulips - Sound Justice Lab
Charlottesville, Virginia
01.2023 - 05.2024
- Educated newly settled refugees in grammar, pronunciation, writing, reading comprehension, and vocabulary building, enhancing their English language proficiency.
- Developed engaging lesson plans for diverse ESL students.
- Customized instructional plans to meet individual student skill levels and learning styles.
- Applied diverse teaching methods, including lectures, discussions, role-play, and multimedia presentations, to engage students and cater to different learning preferences.
Education
Bachelor of Arts - Chemistry And Media Studies
University of Virginia
Charlottesville, VA05-2026
Skills
- Adaptability and flexibility
- Communication skills
- Data analysis
- Video editing
- Digital marketing
- Creative problem solving
- Technical troubleshooting
Languages
Italian
Professional
Spanish
Limited
Certification
- Customer Service and Sales Specialist Certification, National Retail Federation, Issued 2020
Timeline
Server/Bartender
Boylan Heights
08.2025 - Current
Strategic Marketing and Fan Engagement Intern
Virginia Athletics
06.2025 - Current
Museum Intern
MUS. E Firenze
01.2025 - 05.2025
Production Assistant
ESPN - Virginia Video Services
09.2024 - Current
ESL Teacher
CVille Tulips - Sound Justice Lab
01.2023 - 05.2024
Barista Trainer
Starbucks
06.2021 - 11.2024
Bachelor of Arts - Chemistry And Media Studies
University of Virginia