Madison Ratliff
Wagoner,OK
Summary
Motivated professional with strong problem-solving and communication strengths. Brings reliability, initiative, and a positive attitude to every challenge. Eager to contribute to team success and learn from new experiences.
Overview
3
3
years of professional experience
Work History
IT Technician
All Tribes Steel
Coweta, OK
10.2025 - Current
- Diagnosed and resolved hardware and software issues for end-users.
- Configured and maintained network systems to ensure optimal performance.
- Assisted in implementing IT policies and procedures to enhance security protocols.
- Provided technical support for troubleshooting various operating systems and applications.
- Documented IT processes and solutions, creating a knowledge base for future reference.
- Trained staff on new technologies, improving overall user competency and efficiency.
Manager
Family Owned Ice Cream Shop
Wagoner, OK
02.2023 - 10.2024
- Managed daily operations, ensuring efficient service and customer satisfaction.
- Developed training materials for new staff, enhancing onboarding processes.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Coordinated promotional events, increasing community engagement and brand visibility.
- Streamlined order processing procedures, improving overall workflow efficiency.
- Monitored employee performance, providing constructive feedback to improve service quality.
Education
High School Diploma -
Wagoner High School
Wagoner, Ok05-2025
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Remote support
- Help desk operations
- Inventory control systems
- Customer service
Timeline
IT Technician
All Tribes Steel
10.2025 - Current
Manager
Family Owned Ice Cream Shop
02.2023 - 10.2024
High School Diploma -
Wagoner High School