Madison Reynolds
Fort Myers,FL
Summary
Highly personable and skilled in customer service, with a background as a hostess in restaurant settings, and as a sales associate in retail. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating a welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining thesmooth operation of front-of-house activities.
Overview
3
3
years of professional experience
Work History
Sales Associate
Altar'd State
Estero, FL
08.2025 - 01.2026
- Assisted customers with product selection and provided exceptional service.
- Maintained store appearance by organizing merchandise and restocking inventory.
- Processed transactions accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly and effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Host
Olive Garden
Estero, Florida
01.2025 - 05.2025
- Greeted guests warmly and guided them to their tables.
- Managed waitlists efficiently during busy dining hours.
- Provided menus and answered initial guest questions promptly.
- Collaborated with servers to ensure smooth dining experiences.
- Maintained cleanliness and organization of the front area.
- Assisted in training new host staff on procedures.
- Monitored dining room flow and adjusted seating as needed.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Host
Wicked Cantina
Anna Maria, Florida
12.2023 - 05.2024
- Provided excellent customer service in fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash transactions and operated point-of-sale system effectively.
- Resolved customer complaints promptly to enhance dining experience.
Server
Island Scoops
Bradenton, FL
09.2022 - 04.2023
- Took and processed food and drink orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and service stations.
- Handled cash transactions and processed payments using POS system.
- Resolved customer complaints promptly to enhance dining experience.
- Supported inventory management by restocking supplies as needed.
- Took orders from customers accurately and in a timely manner.
Education
Bachelor of Science - Business Management
Florida Gulf Coast University
Fort Myers, FL05-2028
High School Diploma -
Bradenton Christian High School
Bradenton, FL05-2024
Skills
- Customer service
- Team collaboration
- Time management
- Problem resolution
- Event coordination
- Positive and professional
- Guest complaint resolution
- Multi-tasking strength
- Hospitality and accommodation
- Sales support
- Communication skills
- Professional demeanor
Affiliations
I enjoy working out and being active.
Timeline
Sales Associate
Altar'd State
08.2025 - 01.2026
Host
Olive Garden
01.2025 - 05.2025
Host
Wicked Cantina
12.2023 - 05.2024
Server
Island Scoops
09.2022 - 04.2023
Bachelor of Science - Business Management
Florida Gulf Coast University
High School Diploma -
Bradenton Christian High School