Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Madison Rivera

Richmond,VA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Server

Oilve Garden
05.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Host, Busser, Snack Bar Assistant

The Country Club Of Fairfax
05.2021 - 08.2022
  • Assisted in inventory management for optimal stock levels and reduced waste.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Balanced multiple responsibilities simultaneously while maintaining excellent attention-to-detail in all aspects of the Snack Bar Attendant role.

Babysitter

Self-employeed
03.2020 - 08.2022
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Education

Social Work

Virginia Commonwealth University
Richmond, VA
05.2026

High School Diploma -

Lake Braddock Secondary
Burke, VA
06.2022

Skills

  • Time Management
  • Strong Work Ethic
  • Reliability
  • Customer Service
  • Detail Oriented
  • POS Software

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Server

Oilve Garden
05.2024 - Current

Host, Busser, Snack Bar Assistant

The Country Club Of Fairfax
05.2021 - 08.2022

Babysitter

Self-employeed
03.2020 - 08.2022

Social Work

Virginia Commonwealth University

High School Diploma -

Lake Braddock Secondary

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Madison Rivera