Madison Roberts
Stuart,FL
Summary
Dynamic and dedicated Courier with proven success at Mass Spec Solutions, excelling in customer service and relationship building. Expert in GPS navigation and route planning, consistently achieving timely deliveries while maintaining confidentiality. Recognized for enhancing client satisfaction through effective communication and problem-solving skills, fostering loyalty and repeat business.
Overview
1
1
year of professional experience
Work History
Courier
Mass Spec Solutions
01.2024 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Drove safely at all times to avoid accidents and harm.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Contacted customers to confirm delivery details and locations.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Verified package information to check for accuracy and completeness.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
Education
Graduate Certificate -
Martin County High School
Stuart, FLSkills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Excellent driving skills
- Time management
- Valid Driver's license
- GPS and route planning
- Route planning
- Relationship building and rapport
- Attention to confidentiality
- GPS navigation
- Smartphone usage
- Sorting
- Item tracking
- Licensed driver in state
- Multitasking and organization
- Verbal and written communication
- Lab specimen transport
- Delivery and pickup
- Organizational skills
- Relationship building
- Teamwork and collaboration
- Problem-solving abilities
Timeline
Courier
Mass Spec Solutions
01.2024 - Current
Graduate Certificate -
Martin County High School
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