Madison Rodriguez
Kissimmee,FL
Summary
Dynamic professional with extensive experience in customer service, sales, and administrative support in retail and healthcare. Expert in problem-solving, financial accuracy, and team leadership, with a proven track record in upselling, inventory management, and using technology to improve service and streamline processes. Skilled in managing operations, ensuring compliance, and delivering exceptional customer experiences.
Overview
9
9
years of professional experience
2020
2020
years of post-secondary education
Work History
Server
Cracker Barrel
Kissimmee, Florida
11.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
Walt Disney World Face painter
Enjoy your face inc.
Orlando, Florida
09.2024 - 09.2025
- Created unique face painting designs for guests who visited Disney World.
- Maintained high standards of hygiene and safety during face painting sessions.
Sales Associate
Burlington Coat Factory
Orlando, FL
04.2022 - 03.2025
- Attended team meetings to review performance goals.
- Upsold items based on customer needs.
- Used technology to assist customers and manage inventory.
- Provided store information and handled phone inquiries.
- Organized and displayed merchandise to drive sales.
Optometric Technician
I Smart Vision Care
Miami, FL
10.2019 - 03.2022
- Verified and filled prescriptions; guided eyewear selection.
- Provided top-notch customer service and addressed patient concerns.
- Maintained a sterile work environment and managed patient records per HIPAA.
- Scheduled appointments, prepared invoices, and handled payments.
- Verified insurance coverage and conducted vision screenings.
Bartender
Taco Beach Bar
Hollywood, FL
09.2019 - 12.2020
- Managed cash drawer and ensured transaction accuracy.
- Adhered to alcohol service regulations and maintained bar cleanliness.
- Coordinated orders with kitchen staff and participated in team meetings
Lead Retail Associate
Goodwill
Pembroke Pines, FL
08.2016 - 04.2019
- Managed store operations, including opening/closing and inventory.
- Verified pricing and organized merchandise displays.
- Used POS systems for accurate payment processing and delivered excellent customer service.
Education
Associate of Arts - Legal Studies
Broward College
Fort Lauderdale, FLSkills
- Customer Service & Problem-Solving
- Sales and Upselling & Financial Accuracy
- Tech Savvy & Administrative Support
- Inventory Management & Retail and Hospitality
- Team Collaboration & Leadership
- Adaptability & Communication
Timeline
Server
Cracker Barrel
11.2025 - Current
Walt Disney World Face painter
Enjoy your face inc.
09.2024 - 09.2025
Sales Associate
Burlington Coat Factory
04.2022 - 03.2025
Optometric Technician
I Smart Vision Care
10.2019 - 03.2022
Bartender
Taco Beach Bar
09.2019 - 12.2020
Lead Retail Associate
Goodwill
08.2016 - 04.2019
Associate of Arts - Legal Studies
Broward College