Madison Rodriguez
Kissimmee,FL
Summary
Results-oriented professional with experience in customer service, sales, and administrative support across retail and healthcare. Specializes in problem-solving, financial accuracy, and team leadership. Proven expertise in upselling, inventory management, and leveraging technology to enhance service and streamline operations.
Overview
10
10
years of professional experience
Work History
Server
Cracker Barrell
Kissimmee, Florida
11.2025 - Current
- Greeted guests in Cracker Barrel dining room with friendly, attentive service.
- Took food and beverage orders, leveraging Cracker Barrel menu knowledge to enhance guest experience.
- Suggested daily specials and seasonal menu items for guests.
- Delivered meals promptly, ensuring guest satisfaction by proactively checking table needs.
- Communicated order details clearly with kitchen and host teams.
- Provided excellent customer service to ensure satisfaction.
Sales Associate
Burlington Coat Factory
Orlando, FL
04.2022 - 05.2025
- Upsold items based on customer needs.
- Upsold items tailored to customer needs, enhancing overall sales.
- Used technology to assist customers and manage inventory.
- Provided accurate store information and managed phone inquiries to improve customer service.
- Arranged merchandise strategically to increase sales visibility.
Optometric Technician
I Smart Vision Care
Miami, FL
10.2019 - 03.2022
- Verified and filled prescriptions while guiding patients in selecting appropriate eyewear.
- Delivered exceptional customer service by promptly addressing patient concerns and inquiries.
- Provided top-notch customer service and addressed patient concerns.
- Coordinated scheduling of appointments, prepared invoices, and processed payments efficiently.
- Managed scheduling of patient appointments, prepared invoices, and handled payments.
Bartender
Taco Beach Bar
Hollywood, FL
09.2019 - 12.2020
- Adhered to alcohol service regulations, promoting safety and maintaining bar cleanliness.
- Coordinated orders with kitchen staff and actively contributed to team meetings for improved service.
- Managed cash drawer, ensuring accurate transactions and accountability.
Lead Retail Associate
Goodwill
Pembroke Pines, FL
08.2016 - 04.2019
- Managed store operations, overseeing opening/closing procedures and inventory management.
- Processed payments using POS systems while providing excellent customer service, ensuring customer satisfaction.
- Verified pricing accuracy and organized merchandise displays to enhance the customer shopping experience.
Walt Disney World Face Painter
Enjoy your face, inc
Orlando, Fl
09.2024 - 09.2025
- Designed custom face paint patterns for guests, tailoring each design to individual preferences.
- Consulted clients on theme choices, colors, and design preferences.
- Painted faces for guests, enhancing their experience with safe, skin-friendly makeup.
- Maintained cleanliness of tools and sanitized materials, ensuring a safe face painting environment.
Education
Associate of Arts - Legal Studies
Broward College
Fort Lauderdale, FLSkills
- Menu Knowledge
- Point of Sale Systems
- Effective Upselling
- Customer Service & Problem-Solving
- Inventory Management & Retail and Hospitality
- Team Collaboration & Leadership
- Adaptability & Communication
Timeline
Server
Cracker Barrell
11.2025 - Current
Walt Disney World Face Painter
Enjoy your face, inc
09.2024 - 09.2025
Sales Associate
Burlington Coat Factory
04.2022 - 05.2025
Optometric Technician
I Smart Vision Care
10.2019 - 03.2022
Bartender
Taco Beach Bar
09.2019 - 12.2020
Lead Retail Associate
Goodwill
08.2016 - 04.2019
Associate of Arts - Legal Studies
Broward College