MADISON ROSE BARBIERO
Crestview
Summary
Dynamic admissions representative with extensive experience in technical support, adept at delivering exceptional customer service and fostering positive client relationships. Proven ability to communicate effectively over the phone, ensuring clarity and understanding in every interaction. Skilled in troubleshooting and problem-solving, consistently enhancing customer satisfaction through efficient resolution of inquiries.
Overview
12
12
years of professional experience
Work History
Remote Admissions Representative
Ultimate Medical Academy
04.2024 - 02.2026
- Administer data entry and applicant tracking, enhancing overall admissions effectiveness.
- Confirm documents and schedule interviews, ensuring efficient admissions process.
- review transcripts and calculate scores boosting decision reliability.
- Connect with applicants and families, enhancing positive relationships.
- Contributed to academy expansion by surpassing admission targets through focused outreach. Implemented personalized guidance strategies to drive significant enrollment growth.
- Facilitated prospective student inquiries, providing information on programs and admissions processes.
Certified Nursing Assistant
Fort Walton Beach Medical Center
01.2022 - 03.2024
- Provide pre and post-op care for heart surgery patients in a fast-paced cardiology unit.
- Float to various hospital units, ensuring seamless patient care and support.
- Enhance patient recovery through diligent monitoring and collaboration with medical teams.
- Utilize strong communication skills to coordinate with healthcare professionals.
- Contribute to improved patient outcomes through attentive and compassionate care.
Certified Nursing Assistant
Fort Walton Rehabilitation Center
09.2018 - 01.2022
- Completed shift reports to ensure efficient handovers.
- Fostered patient comfort and safety through attentive care, enhancing overall well-being and treatment outcomes.
- Responded promptly to patient calls, ensuring swift medical intervention during emergencies.
- Maintained cleanliness in patient rooms, effectively reducing infection risks.
- Delivered personalized care, enhancing patient trust and satisfaction.
- Accurately recorded vitals, aiding in precise patient monitoring.
- Supported patients' social needs through compassionate companionship.
Technical Support Representative
Iqor
08.2014 - 09.2018
- Collaborated with teams to define software needs, enhancing user satisfaction.
- Collected data to inform technical suggestions, boosting decision accuracy.
- Performed product tests, ensuring high-quality standards and performance.
- Authored self-help guides, reducing support calls and improving user autonomy.
- Assessed software and hardware, recommending key improvements.
- Resolved customer inquiries through troubleshooting and problem-solving techniques.
- Provided technical support for software applications and hardware devices.
Education
High School Diploma -
Weatherly Area Senior High School
Weatherly, PA06-2014
Skills
- Active Listening
- Communication
- Problem-Solving
- Critical Thinking
- Adaptability
- Flexibility
- Teamwork
- Collaboration
- Time Management
- Data Entry
- Outreach
- Finance
- Operating Systems
Timeline
Remote Admissions Representative
Ultimate Medical Academy
04.2024 - 02.2026
Certified Nursing Assistant
Fort Walton Beach Medical Center
01.2022 - 03.2024
Certified Nursing Assistant
Fort Walton Rehabilitation Center
09.2018 - 01.2022
Technical Support Representative
Iqor
08.2014 - 09.2018
High School Diploma -
Weatherly Area Senior High School