Madison Ross
Tuscaloosa
Summary
Customer service and data analysis expert with a proven track record of enhancing customer experiences and implementing effective quality control measures. Demonstrated ability to drive operational excellence through strategic initiatives and data-driven decision‑making. Committed to delivering high-quality service and improving organizational performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Caterer
Taco Mama
Tuscaloosa
01.2022 - Current
- Coordinated catering logistics for multiple events, ensuring timely delivery and setup of food and equipment.
- Trained new staff on food preparation techniques and safety protocols to uphold quality standards.
- Implemented proactive quality control measures to guarantee service consistency across Taco Mama’s standards.
- Streamlined food preparation processes, reducing waste and enhancing efficiency during high‑volume catering services.
Cashier & Assistant Manager
Bennie’s Bread
Ocean City
10.2018 - 07.2025
- Managed daily cash handling procedures to ensure accuracy and compliance with company standards.
- Identified areas for improvement in customer service support, leading to enhanced customer satisfaction.
- Resolved customer inquiries and complaints promptly to enhance customer experience.
- Maintained cleanliness and organization of the checkout area to ensure a pleasant shopping environment.
Education
Bachelor of Arts - Criminology
The University of Alabama
Tuscaloosa, AL08.2026
Skills
- Project management and risk assessment
- Data analysis and control
- Public speaking and presentations
- Quality assurance and control
- C# programming
- Criminal law analysis
- Report writing
Certification
• SOLIDWORKS Foundations – Coursera
• Foundations of Project Management – Google/Coursera
• Google Data Analytics Professional Certificate – Coursera
• IBM Data Engineering Professional Certificate – Coursera
• Foundations of Project Management – Google/Coursera
• Google Data Analytics Professional Certificate – Coursera
• IBM Data Engineering Professional Certificate – Coursera
Community Involvement
- Volunteer Builder, Habitat for Humanity, 03/2025 & 03/2026
- Lead Fundraiser, Habitat for Humanity, 08/2024 – 05/2026
- Mathematics Tutor, Engage Tuscaloosa, 02/2022 - 05/2025
- New Member Educator, Theta Tau, Spring & Fall 2024
Languages
Spanish
Professional
Italian
Professional
Arabic
Limited
Timeline
Caterer
Taco Mama
01.2022 - Current
Cashier & Assistant Manager
Bennie’s Bread
10.2018 - 07.2025
Bachelor of Arts - Criminology
The University of Alabama