Madison Ross
Winter Garden
Summary
Energetic and detail-oriented professional with experience in guest services, client support, and content creation across entertainment, healthcare, and animal care settings. Skilled in communication, social media engagement, and brand representation, with a proven ability to deliver exceptional experiences and build strong relationships. Seeking an entry-level marketing, PR, or customer experience role to leverage creativity, organization, and interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Character Attendant - Disney College Program
Walt Disney World Resort
Lake Buena Vista
09.2025 - Current
- Supported live entertainment operations by managing crowd flow, coordinating with stage/character schedules, and ensuring safety for performers and guests.
- Maintained show and character integrity by ensuring performers stayed in character and interactions adhered to brand standards, creating a magical and consistent guest experience.
- Assisted and trained new performers by guiding them through character protocols, operational procedures, and best practices to maintain quality and safety during performances.
- Delivered exceptional Disney-caliber guest experiences by facilitating character interactions and ensuring the highest level of guest satisfaction in alignment with Disney’s service, communication, and show standards.
Veterinary Receptionist
Lakefield Veterinary Group
Culpeper
07.2024 - 09.2025
- Delivered compassionate client experiences by greeting clients and their pets, ensuring accurate intake, and providing knowledgeable guidance on appointments and pet care.
- Managed appointment scheduling and calendars with efficiency and attention to detail, coordinating follow-ups and optimizing workflow for veterinary staff.
- Created engaging social media content to inform clients about monthly promotions, preventative care, and pet safety tips, including “Dog of the Day” posts to boost online engagement and community interaction.
- Handled communications professionally via phone and email, including appointment scheduling, medical record transfers, and general client inquiries.
- Performed administrative and clerical tasks including payment processing, updating records, and keeping the reception area organized to support a seamless clinic operation.
Head Hostess
Walt Disney World Resort
Lake Buena Vista
01.2024 - 06.2024
- Collaborated with management to address guest concerns promptly and effectively.
- Created a welcoming atmosphere through effective communication and engagement strategies.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Resolved conflicts between customers in an efficient and professional manner.
- Escorted guests to their tables with professionalism and warmth, providing a brief overview of the restaurant and menu while creating a personal and memorable connection.
- Delivered exceptional Disney-caliber guest experiences by welcoming and checking in guests, accommodating special requests, ensuring accurate reservations, and tracking seating using computer and mobile reservation systems.
Medical Receptionist/Medical Records Clerk
Piedmont Family Practice
Warrenton
04.2022 - 12.2023
- Managed patient intake and records by collecting, scanning, filing, and updating medical documents into EHR systems, ensuring accuracy, confidentiality, and compliance with HIPAA regulations.
- Provided exceptional front-office service by greeting patients, answering high-volume phone calls, scheduling appointments, and triaging messages to maintain a welcoming and organized
- Coordinated with medical staff to verify patient information, insurance details, and required documentation, supporting efficient patient visits and clinic workflow.
- Handled correspondence and administrative tasks, including emails, mail, faxes, data entry, and preparing documents for patient visits.
Education
High School Diploma -
Culpeper County High School
Culpeper, VA05-2022
Some College (No Degree) - Marketing
Blue Ridge Community Colelge
Blue Ridge, VA03-2026
Skills
- Event coordination
- Social media management/Content Creation
- Outstanding customer service
- Customer Communication Channels
- Administrative support
- Data Entry/Record Keeping
- Proficient in Microsoft Suite/Google Workspace
- Proficient in Canva/Capcut
- Time management/Prioritization
- Adaptability/Flexibility
- Proficient in Microsoft Suite/Googlee Workspace
- Strong interpersonal skills
Certification
Google AI Essentials
Timeline
Character Attendant - Disney College Program
Walt Disney World Resort
09.2025 - Current
Veterinary Receptionist
Lakefield Veterinary Group
07.2024 - 09.2025
Head Hostess
Walt Disney World Resort
01.2024 - 06.2024
Medical Receptionist/Medical Records Clerk
Piedmont Family Practice
04.2022 - 12.2023
High School Diploma -
Culpeper County High School
Some College (No Degree) - Marketing
Blue Ridge Community Colelge