MADISON ROSTELLO
Forest Park,IL
Summary
Results-driven professional with a Bachelor of Science in Tourism and Business Management, with over five years of experience in retail sales and customer service. I am personable, ambitious and goal-oriented, with a strong background in customer engagement, and problem-solving. I have the passion to build strong relationships, and I deliver personalized solutions in a fast-paced environment. I achieve this by creating positive experiences, exceeding expectations, and continuously growing both personally and professionally.
Overview
9
9
years of professional experience
Work History
Retail Sales Specialist
Apple
Oak Brook, IL
09.2022 - Current
- Delivered exceptional customer service, providing tailored solutions to enhance user experiences.
- Leveraged product knowledge to educate customers on features and benefits of Apple products.
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Trained new staff on sales techniques and customer engagement strategies to drive performance.
- Developed strong relationships with customers, fostering loyalty through personalized interactions.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Utilized strong communication skills to build rapport with customers, fostering long-term connections for sustained business growth.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
- Achieved top sales revenue in my store with over $180,000 in a quarter.
Sale
L.L. Bean
Oak Brook, IL
11.2018 - 09.2022
- Helped improve and drive business success by delivering sales, credit, warranty, and other key metrics.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Met with current customers on frequent basis to check on satisfaction and propose new offerings.
- One of the more respected cashiers in the store
Internship
Disney College Program
Orlando, FL
08.2021 - 12.2021
- Assisted in daily operations, ensuring exceptional guest experiences in high-traffic environments.
- Collaborated with team members to streamline processes, enhancing workflow efficiency.
- Provided support during events, managing logistics and coordinating activities for seamless execution.
- Resolved guest inquiries promptly, maintaining high standards of customer service and satisfaction.
- Engaged in cross-functional teams, contributing insights for process improvement initiatives.
- Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
- Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
- Demonstrated knowledge of park attractions, amenities, and services to provide accurate information to guests upon inquiry.
- Committed to continuous professional development through participation in workshops or seminars relevant to the Disney College Program Intern role.
- Exhibited strong communication skills when interacting with diverse audiences including guests from various cultural backgrounds or age groups.
Concessions Staff
Park District of Forest Park
Forest Park, IL
05.2017 - 08.2020
- Improved customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Used a cash register
- Maintained a positive attitude through the busier days at the pool
- Worked in food business
Facility Attendant
University of Iowa Recreation Center
Iowa City, IA
09.2019 - 05.2020
- Worked in the college rec building helping with the fitness equipment
Education
Bachelor of Science - Tourism and Travel Management
Arizona State University
Tempe, AZ12.2022
No Degree - Mass Communication
University of Iowa
Iowa City, IAHigh School Diploma - undefined
Saint Joseph High School
Westchester, IL05.2019
Skills
- Team management
- Multitasking efficiency
- Attention to detail focus
- Training and mentoring
- Computer literacy
- Team collaboration aptitude
- Problem resolution
- Retail sales
- Customer service
Timeline
Retail Sales Specialist
Apple
09.2022 - Current
Internship
Disney College Program
08.2021 - 12.2021
Facility Attendant
University of Iowa Recreation Center
09.2019 - 05.2020
Sale
L.L. Bean
11.2018 - 09.2022
Concessions Staff
Park District of Forest Park
05.2017 - 08.2020
High School Diploma - undefined
Saint Joseph High School
Bachelor of Science - Tourism and Travel Management
Arizona State University
No Degree - Mass Communication
University of Iowa