Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Madison Salazar

Lake Worth,Florida

Summary

Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Account Executive

The Recovery Agents
04.2022 - Current
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Collaborated with internal teams to develop account strategy.
  • Managed sales cycle to maintain solid customer base.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Gained understanding of goals, objectives and processes to meet client business needs.
  • Leveraged CRM to collect, organize and manage sales data and customer information.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.

Sales Executive

Get Liquid Funding
03.2021 - 04.2022
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Customer Service Associate

Cavelli Enterprise
01.2019 - 03.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Office Administrator

SP Aesthetics
02.2018 - 01.2019
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
  • Organized, facilitated and participated in community service efforts.

Education

High School Diploma -

Palm Beach Central High School
Wellington, FL
05.2021

Skills

  • Account Relations
  • Account Oversight
  • Strong Relationships
  • Auditor Assistance
  • Accounts Payable and Accounts Receivable
  • Maintenance Requirements
  • Profit Target Achievement
  • Service Promotions
  • Billing Adjustments and Refunds
  • Calm and Professional Under Pressure
  • Complex Product Knowledge
  • Corrective Actions
  • Document and Records Management
  • Sales Report Generation
  • Customer Account Management
  • CRM Tracking
  • Daily Logs

Certification

Certified in Microsoft Excel

Certified in Microsoft Word

Certified in Powerpoint

Certified in OneNote

Languages

Spanish
Native or Bilingual

Timeline

Account Executive

The Recovery Agents
04.2022 - Current

Sales Executive

Get Liquid Funding
03.2021 - 04.2022

Customer Service Associate

Cavelli Enterprise
01.2019 - 03.2021

Office Administrator

SP Aesthetics
02.2018 - 01.2019

High School Diploma -

Palm Beach Central High School

Similar Profiles

CREATE PROFILE
Madison Salazar