Madison Sampson
Broken Arrow ,Oklahoma
Summary
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
4
4
years of professional experience
Work History
Assistant Manger 3
Braums Dairy Ice Cream
Wagoner, OK
07.2022 - Current
- Assisted in managing floor operations to achieve nightly objectives. Supported team members in delivering excellent customer service. Coordinated tasks to maintain a smooth workflow during peak hours.
- Assisted in managing labor costs by tracking expenditures effectively. Supported the team in utilizing red credit days to optimize spending decisions. Helped maintain budgetary discipline through careful planning of labor resources.
- Assisted in managing time. We call it sos (speed of service). We learn how to deliver product with efficiency for drive and lobby orders. We strive to get 80 or above on most days.
- Assisted in preparing a variety of food items for customers, including shakes, sundaes, and burgers. Supported team members in maintaining a clean and organized workspace. Contributed to positive customer experiences through friendly service.
- Achieved seamless financial operations by managing cash handling processes. Delivered accurate opening and closing of cash registers, contributing to overall operational efficiency.
Education
High School Diploma -
Wagoner High School
Wagoner, OK05.2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Conflict resolution
- Team building
- Retail operations
- Sales strategies
- Strategic planning
- Sales growth
- Policy enforcement
Accomplishments
Braums was the first job I ever worked at. Ongoing for 3 years now. I was the shift supervisor within the year. Then got promoted to the Assistant Manager 3 position within the same year. Thought I should say something about this since I felt accomplished getting to that position.
Timeline
Assistant Manger 3
Braums Dairy Ice Cream
07.2022 - Current
High School Diploma -
Wagoner High School