Madison Schmidt
Hand And Stone
8
years of professional experience
Proven track record in enhancing customer experiences and exceeding sales targets, notably at Francesca’s. Skilled in customer service and time management, I excel in creating welcoming retail environments and fostering lasting customer relationships. Demonstrated ability to streamline operations and boost sales through creative thinking and attention to detail.
Work History
Spa Associate
6 Months- Provided exceptional customer service by addressing client inquiries and ensuring satisfaction during spa visits.
- Assisted in maintaining cleanliness and organization of treatment rooms, enhancing overall guest experience.
- Educated clients on services and products, promoting effective skincare routines and treatment plans.
- Promoted membership programs, increasing client retention and loyalty through personalized follow-ups.
Key Holder
1 Year 10 Months- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
Sales Lead
1 Year 5 Months- Used POS system to process sales, returns, online orders, and gift card activations.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Trained new employees on customer service, money handling and organizing strategies.
Beauty Advisor
6 Months- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Education
Skills
Customer Service
Time Management
Attention to Detail
Flexible Schedule
Creative Thinking
Excellent Written and Verbal Communication
Timeline
Spa Associate
Hand And Stone
02.2026 - CurrentRead More
Key Holder
Willow and West Retail
12.2023 - 10.2025Read More
Sales Lead
Francesca’s
07.2022 - 12.2023Read More
Beauty Advisor
Ulta Beauty
07.2018 - 01.2019Read More
Wadsworth High School
Read More