Madison Scott
Saint Peters
Summary
Dedicated worker with experience in the service industry, skilled in cash handling and team collaboration and efficiency. Successfully increased sales through upselling techniques while maintaining a professional appearance and resolving customer complaints swiftly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Firebirds Wood Fired Grill
07.2025 - Current
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Managed multiple tables efficiently, maintaining attention to detail during peak hours.
- Assisted in inventory management, tracking stock levels and minimizing waste.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Volunteer
Boonslick State School
07.2025 - Current
- Maintained cleanliness and safety standards throughout the volunteer area.
- Helped train new volunteers on operational procedures and best practices.
- Adapted quickly to changing needs during busy distribution events.
- Contributed to feedback sessions aimed at improving operational efficiency.
- Assisted with special events and programs.
Customer Service Cashier
Level Up Entertainment
03.2022 - 05.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer and reconciled end-of-day transactions.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
Volunteer
The Food Bank Market
09.2021 - 05.2025
- Assisted in sorting and organizing food donations for distribution.
- Provided support in inventory management to ensure accurate stock levels.
- Collaborated with team members to streamline food packaging processes.
- Engaged with community members to enhance awareness of available services.
Server
Bar Louie
05.2023 - 08.2024
- Trained new servers on menu offerings and restaurant protocols to ensure consistency.
- Resolved guest complaints promptly, ensuring a positive dining experience for all patrons.
- Developed strong relationships with regular customers, fostering a welcoming atmosphere.
- Implemented suggestions for improving workflow efficiency, contributing to smoother operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Arts - Political Science
University of Missouri
Columbia, Missouri, MO05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Team collaboration
Certification
Certificate in Multicultural Studies granted from the University of Missouri - Columbia.
Timeline
Server
Firebirds Wood Fired Grill
07.2025 - Current
Volunteer
Boonslick State School
07.2025 - Current
Server
Bar Louie
05.2023 - 08.2024
Customer Service Cashier
Level Up Entertainment
03.2022 - 05.2025
Volunteer
The Food Bank Market
09.2021 - 05.2025
Bachelor of Arts - Political Science
University of Missouri