Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Serrano

Glendale ,AZ

Summary

Dynamic Customer Service Representative with proven expertise at the Logistics Department, excelling in appointment scheduling and inventory management. Adept at enhancing client satisfaction through effective communication and meticulous paperwork processing. Recognized for efficiently coordinating patient transport and assessments, ensuring seamless operations and superior service delivery.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Logistics Department
Tolleson, AZ
01.2023 - 04.2025
  • Provided exceptional customer service to ensure customer satisfaction.
  • Worked with drivers to ensure correct order/products were received.
  • Managed inventory workflows across all categories.
  • Set up appointments with customers.
  • Handled all paperwork/referrals regarding customer.

Peer Support Worker

CBI Community Bridges
Phoenix, AZ
01.2024 - 12.2024
  • Assisted in arranging appointments.
  • Coordinated appointment confirmations by contacting physician offices.
  • Set up transport work for patients and worked with referrals.
  • Conducted assessments to determine the needs of clients.

Education

High School Diploma -

Arizona State University
Tempe, AZ
05-2028

Skills

  • Customer service
  • Appointment scheduling
  • Inventory management
  • Communication skills
  • Patient assistance
  • Medical terminology
  • Paperwork processing
  • Data entry
  • Scheduling
  • Call center experience
  • Microsoft Excel
  • Tracking complaints

Timeline

Peer Support Worker

CBI Community Bridges
01.2024 - 12.2024

Customer Service Representative

Logistics Department
01.2023 - 04.2025

High School Diploma -

Arizona State University
Madison Serrano