Madison Shilts
Medford,Oregon
Summary
Customer-focused professional with successful 20-year career in customer service and office management settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Office Administrator
CR Combustion, Inc.
03.2015 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Kept information in Quickbooks up to date.
- Balanced accounts associated with accounts payable process.
Assistant Manager
Maurices
08.2014 - 04.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained new associates in successful sales and performance strategies.
Store Manager
Dutch Bros.
08.2003 - 05.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Education
GED -
Homeschool
Central Point, ORSkills
- Exceptional Customer Service
- Attention to Detail
- Time Management
- Multitasking
- Problem Solver
Timeline
Office Administrator
CR Combustion, Inc.
03.2015 - Current
Assistant Manager
Maurices
08.2014 - 04.2015
Store Manager
Dutch Bros.
08.2003 - 05.2014
GED -
Homeschool
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