Madison Sipes
Baltimore,MD
Summary
Reliable and upbeat employee, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Willing to take on new training for any position. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
The Home Depot
01.2023 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answer phone calls to assist customers with questions.
- Direct customers throughout the store to find their needs as well as recommend the best product for their project/ house needs.
- Follow diagrams to set displays that change seasonally. For this task I also provide input on product placement and help adjust display visuals.
Key Holder Supervisor
Skyzone
03.2019 - 12.2022
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Created store signage and promotional flyers for holidays and events.
- Counted out cash drawers and balanced totals.
- Opened inventory boxes and restocked shelves.
- Completed store opening and closing procedures.
- Received and counted money.
- Trained and mentored new employees.
- Processed cash, credit, debit, and check payments.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Opened and closed the building with managers as well as independently.
- Assisted with hiring decisions by conducting interviews and providing input on candidate selection.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
Education
High School Diploma -
Eastern Technical High School
Baltimore, MD05-2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Computer skills
- Quick learning
- Excellent people skills
- Reliable and punctual
- Outgoing Personality
- Money Handling
- Sales expertise
- Display Setup
- Sales trends
Certification
- Real estate MD Salesperson course completion from The CE Shop July 13,2024.
Timeline
Sales Associate
The Home Depot
01.2023 - Current
Key Holder Supervisor
Skyzone
03.2019 - 12.2022
- Real estate MD Salesperson course completion from The CE Shop July 13,2024.
High School Diploma -
Eastern Technical High School
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