Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Smith

Port Orchard,Washington

Summary


My goal is to secure a position that will utilize and expand my skills, I would love to start a new career. I have a solid background in providing exceptional customer service in high-paced environments, excel under pressure. Able to demonstrate strong multitasking abilities and attention to detail. I pride myself with being able to work with all types of personalities, work well in a team setting.

Overview

7
7
years of professional experience

Work History

Sever, Hostess

McClouds Grill House
10.2022 - Current


  • Prioritizing guest needs and wants for ultimate satisfaction
  • Manage multiple customers' request in an orderly fashion
  • Delivered exceptional customer service while efficiently managing high-volume dining environments.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Trained new servers on menu knowledge and service standards, enhancing team performance.
  • Developed and maintained positive guest relationships, resulting in repeat business.
  • Implemented process improvements that streamlined service flow during peak hours.

Shift Lead

Dutch Bro's Coffee
12.2019 - 10.2022


  • Warmly greeted new and returning customers to develop positive relationships resulting in customer loyalty.
  • Having a positive and energetic impact on the stand while Leading baristas throughout the shift.
  • Developed and implemented efficient workflows to improve team productivity.
  • Supervised daily operations and ensured high-quality beverage preparation.
  • Resolved customer complaints promptly, enhancing overall satisfaction.
  • Conducted regular staff meetings to discuss performance and service improvements.
  • Monitored cash handling procedures to ensure accuracy in transactions.

Front Desk Receptionist

DESERT SUN TANNING
03.2019 - 01.2020
  • Written and verbal communication skills
  • Multitasking and prioritizing
  • Familiarity with Microsoft Office
  • Great attention to detail and scheduling
  • Managed front desk operations, ensuring smooth check-in and check-out processes for residents and guests.
  • Trained new staff on front desk procedures, promoting consistency in service delivery across shifts.

Education

High School Diploma -

South Kitsap High School
Tacoma WA
06-2018

Skills

  • Strong work ethic
  • Exceptional customer service
  • Memory retention
  • Team collaboration
  • Performance improvement
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service

Timeline

Sever, Hostess

McClouds Grill House
10.2022 - Current

Shift Lead

Dutch Bro's Coffee
12.2019 - 10.2022

Front Desk Receptionist

DESERT SUN TANNING
03.2019 - 01.2020

High School Diploma -

South Kitsap High School
Madison Smith