Madison Smith
Port Orchard,Washington
Summary
My goal is to secure a position that will utilize and expand my skills, I would love to start a new career. I have a solid background in providing exceptional customer service in high-paced environments, excel under pressure. Able to demonstrate strong multitasking abilities and attention to detail. I pride myself with being able to work with all types of personalities, work well in a team setting.
Overview
7
7
years of professional experience
Work History
Sever, Hostess
McClouds Grill House
10.2022 - Current
- Prioritizing guest needs and wants for ultimate satisfaction
- Manage multiple customers' request in an orderly fashion
- Delivered exceptional customer service while efficiently managing high-volume dining environments.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu knowledge and service standards, enhancing team performance.
- Developed and maintained positive guest relationships, resulting in repeat business.
- Implemented process improvements that streamlined service flow during peak hours.
Shift Lead
Dutch Bro's Coffee
12.2019 - 10.2022
- Warmly greeted new and returning customers to develop positive relationships resulting in customer loyalty.
- Having a positive and energetic impact on the stand while Leading baristas throughout the shift.
- Developed and implemented efficient workflows to improve team productivity.
- Supervised daily operations and ensured high-quality beverage preparation.
- Resolved customer complaints promptly, enhancing overall satisfaction.
- Conducted regular staff meetings to discuss performance and service improvements.
- Monitored cash handling procedures to ensure accuracy in transactions.
Front Desk Receptionist
DESERT SUN TANNING
03.2019 - 01.2020
- Written and verbal communication skills
- Multitasking and prioritizing
- Familiarity with Microsoft Office
- Great attention to detail and scheduling
- Managed front desk operations, ensuring smooth check-in and check-out processes for residents and guests.
- Trained new staff on front desk procedures, promoting consistency in service delivery across shifts.
Education
High School Diploma -
South Kitsap High School
Tacoma WA06-2018
Skills
- Strong work ethic
- Exceptional customer service
- Memory retention
- Team collaboration
- Performance improvement
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
Timeline
Sever, Hostess
McClouds Grill House
10.2022 - Current
Shift Lead
Dutch Bro's Coffee
12.2019 - 10.2022
Front Desk Receptionist
DESERT SUN TANNING
03.2019 - 01.2020
High School Diploma -
South Kitsap High School