Madison Smith
South Jordan,UT
Summary
Experienced customer-facing professional with strengths in guest engagement, communication, and conflict resolution. Known for staying calm in fast-paced settings, building rapport, and delivering positive service that supports customer loyalty.
Overview
8
8
years of professional experience
Work History
Server/Bartender
The Break Sports Grill
South Jordan, Utah
08.2021 - Current
- Greeted guests warmly upon arrival to create a positive first impression with courteous, professional communication.
- Maintained composure during busy periods to provide excellent guest service.
- Initiated friendly conversations with customers to enhance their enjoyment during bar visits.
- Checked drink levels regularly to ensure timely suggestions for additional purchases.
- Recognized frequent visitors to build relationships and inform them of new promotions.
- Responded to guest concerns with polite communication to ensure their satisfaction.
- Adapted to a fast-paced work environment by effectively managing time and prioritizing tasks.
Barista
Beans and Brews
South Jordan, Utah
09.2024 - 05.2025
- Greeted customers and took beverage requests with friendly, accurate service.
- Prepared espresso drinks, brewed coffee, and blended beverages for Beans and Brews guests.
- Handled drive-thru orders and supported fast service during busy periods.
- Managed daily morning rush with efficient, calm service, contributing to positive customer experiences.
- Sanitized espresso machines daily, ensuring optimal performance and hygiene for quality beverages.
- Replenished cups, syrups, milk, and pastries regularly to maintain product availability for customers.
- Coordinated with team members to keep workflow organized and stations ready.
Leasing Agent
COWBOY PROPERTIES
Salt Lake City, Utah
10.2020 - 05.2021
- Conducted apartment tours for prospective residents at Cowboy Properties communities.
- Processed lease applications and verified screening documents with accuracy.
- Prepared lease agreements and renewal paperwork for resident signatures.
- Followed up with prospects to support leasing decisions and application steps.
- Coordinated move-in appointments and unit readiness with onsite staff.
- Responded to resident questions about rentals, policies, and community services.
- Processed applications by conducting background checks and verifying references.
- Contacted and followed up with tenants on renewal notices.
- Assisted residents with service requests and general office communication.
- Maintained a professional attitude when dealing with difficult situations or customers.
Sales Associate
Victoria Secret
Sandy, Utah
10.2018 - 01.2020
- Assisted Victoria's Secret customers with bra fittings and personalized style recommendations.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Replenished merchandise on sales floor and maintained organized stockroom inventory.
- Styled displays using Victoria's Secret visual merchandising standards and seasonal promotions.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Riverton Highschool
Riverton, UT05-2018
Skills
- Guest engagement
- Customer service
- Sales optimization
- Order processing
- Lead follow up
- Conflict resolution
- Conflict de-escalation
- Time management
- Excellent communication
- Active listening
- Professionalism
- Adaptability and flexibility
- Critical thinking
- Problem-solving
- Quick learner
Timeline
Barista
Beans and Brews
09.2024 - 05.2025
Server/Bartender
The Break Sports Grill
08.2021 - Current
Leasing Agent
COWBOY PROPERTIES
10.2020 - 05.2021
Sales Associate
Victoria Secret
10.2018 - 01.2020
High School Diploma -
Riverton Highschool