Madison Snyder
Mishawaka
Summary
Dynamic hospitality professional with a friendly demeanor and strong teamwork skills, honed at Embassy Suites Hilton Hotels. Proven ability to enhance guest satisfaction through effective problem resolution and active listening. Skilled in managing reservations and training staff, ensuring a welcoming atmosphere while maintaining high cleanliness standards.
Overview
3
3
years of professional experience
Work History
Salt Grass Steakhouse
Landry's Steakhouse
Mishawaka, IN
10.2025 - 04.2026
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system efficiently, optimizing seating arrangements for peak service times.
- Assisted in training new host staff on procedures and customer service standards.
- Handled guest inquiries and concerns professionally, enhancing overall dining experience.
- Maintained cleanliness and organization of front-of-house areas to uphold restaurant standards.
West End Bakery
Mc Brands Llc Db
Mishawaka, IN
11.2024 - 09.2025
- Selected appropriate materials and tools for decoration projects, optimizing quality and efficiency of execution.
- Operated dishwashing machinery to maintain cleanliness and sanitation standards.
- Collaborated with kitchen staff to ensure timely cleaning of utensils and equipment.
- Trained new team members on proper dishwashing procedures and safety protocols.
- Monitored inventory levels of cleaning supplies to ensure availability for operations.
- Conducted routine maintenance on dishwashing equipment to prevent malfunctions.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Prepared doughnut batters and icings following standardized recipes for optimal flavor.
- Conducted regular quality checks to maintain product freshness and adherence to specifications.
- Monitored cooking times and temperatures to achieve desired product consistency and quality standards.
- Demonstrated versatility in adapting to different roles within the bakery as needed, including cashier duties and assisting with other baked goods preparation when required.
- Promoted a positive work culture within the team through open communication channels, fostering collaboration among colleagues.
Embassy Suites Hilton Hotels
Hilton
South Bend, IN
10.2023 - 02.2024
- Maintained cleanliness and organization of guest rooms to ensure high standards of hospitality.
- Utilized cleaning chemicals and equipment safely, adhering to established safety protocols.
- Assisted in laundry operations, ensuring timely availability of clean linens for guest accommodations.
- Responded promptly to guest requests for additional supplies or maintenance issues to enhance satisfaction.
- Collaborated with team members to streamline housekeeping processes and improve efficiency.
- Trained new staff on proper cleaning techniques and the use of housekeeping equipment and supplies.
- Implemented time management strategies to effectively prioritize tasks during peak service periods.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
No Degree -
Mishawaka High School
Mishawaka, INSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer satisfaction measurement
- Product knowledge
Timeline
Salt Grass Steakhouse
Landry's Steakhouse
10.2025 - 04.2026
West End Bakery
Mc Brands Llc Db
11.2024 - 09.2025
Embassy Suites Hilton Hotels
Hilton
10.2023 - 02.2024
No Degree -
Mishawaka High School