Madison Socol
Maineville
Summary
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Bravo Cucina Italiana
Mason
02.2024 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees on restaurant procedures and plating techniques.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Followed health safety guidelines when preparing and serving food products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
To-Go Specialist
Olive Garden
Mason
09.2022 - Current
- As a To-Go Specialist, I was knowledgeable of the menu including catering, provided guests with a better experience than last, ensured each order was prepared 100% accurate, and communicated with the guests if any issues with their orders.
- Also as a To-Go Specialist I provided help in other jobs codes such as hosting, expo, serving, bussing, and training new employees.
- A significant moment, not necessarily an accomplishment, was when there was a huge snow storm the night before operation. The entire parking lot was covered in ice and snow and I took it upon myself to shovel pathways for the employees, guests, handicap, and the To-Go Specialist.
Food and Beverage Supervisor
Kings Island
Mason
08.2019 - 04.2023
- As a food and beverage supervisor, counting inventory weekly and monthly was expected.
- Also creating your own, and associates schedules, giving out detailed job tasks each day, making sure the restaurant was 100% up to health board standards at all times, and opening and closing the restaurant on a day-to-day basis.
- A significant accomplishment that I achieved was the C.O.R.E. award. Only 1% of the staff at Kings island is awarded this each season. The meaning behind the award is that those who are given it are doing above and beyond for Kings Island. Those are recognized and awarded individually at a banquet held before work hours.
Education
High school diploma -
Kings High School
Kings Mills, OH05.2023
Skills
- Catering
- Upselling
- Food safety
- Restaurant management
- Communication skills
- Leadership
- Customer service
- Inventory management
- Team collaboration
- Employee training
- Time management
Certification
Driver's License, 06/01/21, Present
Assessments
- Sales skills, Proficient, 01/01/24
- Work style: Reliability, Proficient, 01/01/24
Timeline
Server
Bravo Cucina Italiana
02.2024 - Current
To-Go Specialist
Olive Garden
09.2022 - Current
Food and Beverage Supervisor
Kings Island
08.2019 - 04.2023
High school diploma -
Kings High School