MADISON STEDMAN
Milwaukee,WI
Summary
Organized Patient Service Representative with 2.5 years of experience in healthcare and 6 years of customer service experience. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Advocate Aurora Health Care
08.2021 - Current
- Answer phone calls to schedule patients and answer any other questions or concerns
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes
- Facilitated patient registration by accurately entering demographic and insurance information into Epic software
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic
- Collaborate with teammates to formulate a plan to schedule patients accordingly
- Greeting patients/visitors and directing them
- Addressed and resolved patient complaints or concerns
- Maintain professionalism in the work environment
- Send and transcribe faxed documents
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel
Hostess
UNO Pizzeria and Grill
11.2017 - 08.2021
- Inform customers of wait times and any other important information
- Managed reservations and coordinated seating
- Answered the phone to take orders from callers along with answering any questions
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
- Addressed and resolved guest complaints
- Observed the dining room to monitor guest satisfaction and provided assistance when needed
- Accommodated guest requests accordingly
- Greeted guests with a positive attitude and gave farewell to departing guests
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Server
California Pizza Kitchen
11.2020 - 06.2021
- Maintained high expectations for a sanitary environment
- Restocked stations regularly to help team stay efficient and meet customers' needs
- Trained new servers in restaurant procedures and customer service standards
- Used POS system to accurately input orders and process payments
- Fostered fun atmosphere and family-style work environment
- Suggested menu choices to increase sale targets
- Greeted all guests with smile and friendly demeanor to ensure good experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
Education
Bachelor of Arts - Psychology
University of Wisconsin- Milwaukee
Milwaukee, WI12.2023
High School Diploma -
Germantown High School
Germantown, WI06.2019
Skills
- Satisfactory communication skills with co-workers and others
- Technologically advanced
- Quick learner
- Dedicated and hard worker
- Provides welcoming customer service
- Time management
- Flexible
- Reliability and Dedication
- Multitasking and Organization
Timeline
Patient Service Representative
Advocate Aurora Health Care
08.2021 - Current
Server
California Pizza Kitchen
11.2020 - 06.2021
Hostess
UNO Pizzeria and Grill
11.2017 - 08.2021
Bachelor of Arts - Psychology
University of Wisconsin- Milwaukee
High School Diploma -
Germantown High School