Madison Steuer
Plano,TX
Summary
Proven track record in enhancing customer satisfaction, notably at Nothing Bundt Cakes, by leveraging exceptional customer service and detail-oriented computer skills. Excelled in diverse roles, from pet care to childcare, by prioritizing client needs and resolving issues efficiently. Demonstrated ability to improve service delivery through active listening and effective communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Nothing Bundt Cakes
12.2023 - Current
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Pet Care Associate
Boarding Bungalow
11.2022 - 04.2023
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
Babysitter
Self-employed
09.2020 - 01.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Summer Camp Counselor
Gymnastics Plus
05.2019 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
Education
High School Diploma -
Plano West Senior High School
Plano, TX05.2025
Skills
- Customer Service
- Computer Skills
- Detail Oriented
Certification
- Food Handler Certification
- Previously CPR Certified
Timeline
Guest Service Representative
Nothing Bundt Cakes
12.2023 - Current
Pet Care Associate
Boarding Bungalow
11.2022 - 04.2023
Babysitter
Self-employed
09.2020 - 01.2022
Summer Camp Counselor
Gymnastics Plus
05.2019 - 08.2019
High School Diploma -
Plano West Senior High School