Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Madison Stewart

Hudson,WI

Summary

Highly dedicated and compassionate professional offers 3 years of experience working in busy medical settings, along with a certificate of completion in an EoLD training course. Empathetic, reliable, with personal experience at bedside and and vigil settings, for both anticipated and unanticipated deaths. Seeking a career in hospice care.

Overview

5
5
years of professional experience

Work History

Medical Receptionist

Forefront Dermatology
Hudson, WI
10.2022 - 09.2024
  • Greeted and checked in patients, updating patient information in computer system.
  • Communicated with patients with compassion while keeping medical information private and HIPAA compliant.
  • Answered incoming calls, responding to inquiries from patients and other medical offices, promptly relaying to appropriate staff.
  • Entered insurance, demographics and health history into patient database.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Photocopied insurance cards, documented details for upcoming patient appointments.
  • Performed data entry tasks related to billing and collections procedures.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Medical Receptionist

CGH Medical Center
Sterling, IL
12.2021 - 08.2022
  • Learned and remembered the scheduling preferences of ten providers across four departments simultaneously.
  • Gained basic knowledge of common testing procedures in family practice, urology, general surgery and vascular surgery.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Contacted hospital Central Scheduling department to coordinate scheduling of patients' medical testing procedures.
  • Began the insurance precertification process for patients' medical tests and sent precertification forms to appropriate nursing staff.
  • Greeted each patient pleasantly.
  • Checked patients in and out for appointments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Protected patients by observing strict HIPAA guidelines.
  • Scanned insurance cards, entering insurance information when appropriate.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.

Restaurant Team Member

Culver's Fast Food Restaurant Chain
Dixon, TN
11.2021 - 12.2021
  • Provided exceptional service to a high volume of daily customers.
  • Followed restaurant guidelines regarding food safety and hygiene to prevent illness by completing cleaning duties.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Cleaned counters and common areas to minimize spread of germs.
  • Refreshed inventory supplies for drink, napkin, and condiment stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Campaign Intern

Candidate for the Illinois 71st
Sterling, IL
11.2019 - 11.2020
  • Posted useful, creative and timely content on social media, such as eye-catching posts and memes.
  • Utilized editing and photography tools to enhance storytelling.
  • Called voters to promote candidate by sharing policies and general voting information.
  • Promoted campaign message to voters through in-person and door-to-door interactions.
  • Attended campaign events and meetings to record notes, transport materials and assist staff.
  • Captured photos and videos for candidate promotion.
  • Wrote press releases for media to raise awareness of campaign and candidate's stance on key issues.
  • Collaborated successfully with various personalities and work styles.
  • Photographed special events, parties and portraits.
  • Cropped, manipulated and performed color balance for final images.

Education

High School Diploma -

West Bend East High School
West Bend, WI
06.2008

Certificate of Completion: End-of-Life Doula

University of Vermont
Burlington, VT
10-2024

Some College (No Degree) - Exercise Physiology

Carroll University
Waukesha, WI

Skills

  • Front desk operations
  • taking/processing payments
  • HIPAA/privacy guidelines
  • Patient callbacks
  • Telephone etiquette
  • Proficient in patient care information systems
  • Reliable & trustworthy

Hobbies

As an freelance artist, I create photorealistic portraits, abstracts, and mixed media art on a variety of substrates. I also have experience creating digital media for a political campaign as well as private customers.

Timeline

Medical Receptionist

Forefront Dermatology
10.2022 - 09.2024

Medical Receptionist

CGH Medical Center
12.2021 - 08.2022

Restaurant Team Member

Culver's Fast Food Restaurant Chain
11.2021 - 12.2021

Campaign Intern

Candidate for the Illinois 71st
11.2019 - 11.2020

High School Diploma -

West Bend East High School

Certificate of Completion: End-of-Life Doula

University of Vermont

Some College (No Degree) - Exercise Physiology

Carroll University

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Madison Stewart