Madison Stowell
Strafford,NH
Summary
Versatile and dedicated, with a proven track record at Tuckaway Tavern and Concord Hospital, I excel in customer service and patient care. Expert in effective communication and multitasking, I significantly enhanced client satisfaction and sales. Renowned for professionalism and a team player attitude, I thrive in fast-paced environments, always prioritizing customer satisfaction and team development.
Overview
10
10
years of professional experience
Work History
Bartender
Tuckaway Tavern
06.2021 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Medical Assistant
Concord Hospital
09.2017 - 05.2020
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Well versed with privacy and HIPAA regulations.
Licensed Nursing Assistant
Watson Fields
11.2014 - 09.2015
- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
- Facilitated smooth transitions between shifts by diligently documenting pertinent patient updates for incoming colleagues.
- Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
Education
No Degree - General Studies
Great Bay Community College
Portsmouth, NH No Degree - General Studies
NHTI
Concord, NH High School Diploma -
Coe Brown Northwood Academy
Northwood, NH 05-2014
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Customer service expertise
- Team training and development
- Salesmanship
- Point of sale systems
- Hospitality and accommodation
- Courteous
- Professionalism
- Product Knowledge
- Customer Satisfaction
Timeline
Bartender
Tuckaway Tavern
06.2021 - 08.2024
Medical Assistant
Concord Hospital
09.2017 - 05.2020
Licensed Nursing Assistant
Watson Fields
11.2014 - 09.2015
No Degree - General Studies
Great Bay Community College
No Degree - General Studies
NHTI
High School Diploma -
Coe Brown Northwood Academy
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