Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Suchanek

Sheboygan

Summary

Dynamic team leader with a proven track record at Club Car Wash, excelling in customer focus and team building. Enhanced team performance through effective coaching and mentoring, resulting in improved customer retention. Skilled in relationship building and employee evaluation, fostering a collaborative environment that drives operational success.

Overview

4
4
years of professional experience

Work History

Team Lead

Club Car Wash
02.2024 - Current
  • Supervised daily operations to ensure high standards of service and customer satisfaction.
  • Trained and mentored new team members by relaying information on company procedures and safety requirements.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Resolved customer concerns promptly, contributing to improved retention rates and positive experiences.

Teller

Associated Bank
07.2023 - 02.2024
  • Processed daily transactions with accuracy and efficiency, ensuring compliance with banking regulations.
  • Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
  • Maintained cash drawer integrity through diligent counting and reconciliation at the end of each shift.
  • Collaborated with team members to streamline workflow processes, enhancing operational efficiency.
  • Trained new tellers on operational procedures and customer service best practices to ensure consistency.

Manager

Luna Coffee
10.2021 - 07.2023
  • Developed training materials to onboard new employees effectively.
  • Managed and motivated employees to be productive and engaged in work.
  • Managed daily inventory, ensuring optimal stock levels of coffee beans and supplies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Led team meetings to facilitate communication, address challenges and ensure alignment among team members.

Education

Black River Falls High School
Black River Falls, WI
05-2021

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Employee evaluation
  • Relationship building
  • Teamwork and collaboration

Timeline

Team Lead

Club Car Wash
02.2024 - Current

Teller

Associated Bank
07.2023 - 02.2024

Manager

Luna Coffee
10.2021 - 07.2023

Black River Falls High School

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