Madison Sullivan
Matamoras,PA
Summary
Dynamic and dedicated professional with exceptional customer service experience at D’Lux Diner. Proven ability to enhance guest engagement and satisfaction through personalized service and strong teamwork. Skilled in POS systems and adept at managing high-pressure situations, consistently delivering outstanding results in fast-paced environments.
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
2
2
years of professional experience
Work History
Server
D’Lux Diner
Middletown, NY
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Restaurant Hostess
Biltmore Estate
Asheville, NC
09.2023 - 01.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Sales Associate
Weis Markets Inc
Lords Valley, PA
10.2022 - 08.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Wallenpaupack Area High School
Hawley, PA06.2023
Skills
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Team collaboration
Timeline
Server
D’Lux Diner
02.2024 - Current
Restaurant Hostess
Biltmore Estate
09.2023 - 01.2024
Sales Associate
Weis Markets Inc
10.2022 - 08.2023
High School Diploma -
Wallenpaupack Area High School