Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Madison Sundsmo

West Des Moines

Summary

I'm experienced with handling customer interactions and resolving issues promptly, and I utilizes communication and empathy to build strong customer relationships. I have a track record of maintaining high customer satisfaction and fostering loyalty.

As a customer service professional, I bring valuable experiences in addressing and resolving customer issues effectively. I'm known for having a strong focus on team collaboration and achieving positive outcomes. I'm reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bakery Worker

Fareway Grocery
10.2024 - Current
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.

Front Desk

Sparetime Entertainment
06.2023 - 02.2025
  • Greet guests, determine needs, assign open lanes, and provide startup instructions, as necessary.
  • Answer guest inquiries over the phone and in-person; providing accurate information.
  • Inform guests of upcoming promotions, specials, and events.
  • Confidently operate the POS System making accurate transactions.
  • Balance receipts, count cash, and complete daily shift paperwork.
  • Maintain a sanitary, organized, and presentable area.
  • Communicate with pit crews; operate call buttons, relay information, log calls, check response time.
  • Perform opening and closing duties as required.

Cookie maker

Cookies & Dreams
11.2022 - 06.2023
  • Understand and follow recipes
  • Measuring and combining ingredients using mixers, blenders, heat sources + other equipment to execute recipes
  • Interacts with guests in a friendly & efficient manner.
  • Handle a fast-paced environment with ease along with a sense of urgency.
  • Produce cookies with a near-perfect level of consistency & accuracy.
  • Be able to follow directions well.
  • Follow communication procedures, guidelines, & policies.
  • Be well-versed in the baking procedures, toppings & requirements.

Merchandising Specialist

At Home The Home Decor Superstore
08.2020 - 11.2022
  • Provides customers a positive shopping experience.
  • Performs cashier duties accurately while processing all transactions per policy.
  • Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize, and Sustain)
  • Unload, process, and stock freight to correct location, following merchandising guidelines.
  • Perform store recovery tasks and housekeeping (inside and out) as required during stocking efforts.

Cashier/Customer Service

Hy-Vee, Inc.
04.2019 - 08.2020
  • Help customers find what they need
  • Stock shelves
  • Advertise fuel saver cards
  • Set up online orders and pack customers cars
  • Send money via Western Union
  • Help customers pack and send postal via USPS
  • Help customers with returns, pricing issues, and complaints

Cashier

Target
11.2018 - 01.2019
  • Direct customers to what they need.
  • Scan, sell, and bag products.
  • Sign up customers for in-store credit/debit cards.
  • Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
  • Keep areas neat while working and return items to correct locations following demonstrations.
  • Stock shelves with products.

Education

College Degree - Liberal Arts

Des Moines Area Community College
Des Moines, IA
08.2021

Skills

  • Customer service
  • Merchandising
  • Baking
  • Problem management
  • Microsoft Office
  • Digital art
  • Cash handling
  • Sales
  • Food service
  • Cashiering
  • Pricing
  • Microsoft Excel
  • Japanese (4 years)
  • Retail Sales
  • Guest Services
  • Time management
  • Training & development
  • 5S
  • Retail sales
  • Computer skills
  • Front desk
  • Freight Experience
  • Organizational skills
  • Food safety

Certification

  • Driver's License
  • December 2018 to October 2024

Languages

American Sign Language - Beginner
Japanese - Intermediate

Timeline

Bakery Worker

Fareway Grocery
10.2024 - Current

Front Desk

Sparetime Entertainment
06.2023 - 02.2025

Cookie maker

Cookies & Dreams
11.2022 - 06.2023

Merchandising Specialist

At Home The Home Decor Superstore
08.2020 - 11.2022

Cashier/Customer Service

Hy-Vee, Inc.
04.2019 - 08.2020

Cashier

Target
11.2018 - 01.2019

College Degree - Liberal Arts

Des Moines Area Community College

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Madison Sundsmo