Madison Taylor
Lawton,OK
Summary
Dedicated Human Resources professional with years of experience managing a broad range of human resource functions, including onboarding, benefits and employee relations. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Skilled partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity.
Overview
4
4
years of professional experience
Work History
Human Resources Generalist
The Landings Golf And Athletic Club
04.2021 - 11.2023
- Coordinates new hire onboarding and orientations
- Implemented a new benefit administrative software (PlanSource)
- Coordinated open enrollment and oversaw all benefits for 500+ employees
- Assisted with recruiting initiatives and retention plans
- Managed invoices for the Human Resources Department
- Assisted with employee relations for 500+ employees
- Conducted presentations to educate employees and HR partners on benefits
- Reviewed industry trends to evaluate best practices
- Coordinated team member events
- Maintained close internal and external relationships to ensure employee and vendor satisfaction
Assistant Front Office Manager
New York Marriott Marquis
06.2019 - 07.2020
- Oversaw front office operations – concierge, bell stand, doorman, rooms control, at your service, front desk
- Oversaw operations of a 1,966 room hotel – coordinated closely with events, sales, engineering and housekeeping
- Handled guests special requests, needs and complaints
- Gave tours of the hotel to college students, professors, journalists interested in the hospitality industry
- Reviewed and briefed associates with house count, daily events, daily agenda
- Addressed associates and guests concerns due to a major renovation involving rooms, event space, food and beverage outlets and front desk relocation
- Oversaw 300-360 rooms a day with 10 inspections daily to ensure cleanliness was up to Marriott standards
- Received Spirit to Serve Award
- Held two meetings daily with front office to review VIPs, house count, and waits for the day
- WIG leader and champion
- Implemented incentive programs to ensure associates are motivated to complete objectives
Education
Bachelor of Arts - Hospitality Management
Florida State University
Tallahassee, FL05.2019
Skills
- Strong Collaboration Skills
- Employee Engagement
- Talent Acquisition
- Employee Relations
- Policies And Procedures
- Interpersonal Skills
- Process Improvement
- Employee file management
- Benefits Administration
- HRIS Systems
- Employee Onboarding
Timeline
Human Resources Generalist
The Landings Golf And Athletic Club
04.2021 - 11.2023
Assistant Front Office Manager
New York Marriott Marquis
06.2019 - 07.2020
Bachelor of Arts - Hospitality Management
Florida State University
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