Madison Thibodeaux
Lake Charles,Louisiana
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
To Go/Host
121 Artisan Bistro
Lake Charles, Louisiana
03.2023 - Current
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Greeted guests upon arrival and provided them with menus.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Provided excellent customer service by anticipating customer needs.
- Balanced cash drawers at the end of each shift.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
Sales Associate
Express Outlet Store
Lake Charles, Louisiana
10.2021 - 12.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Online Certificate Training - Pharmacology
Sowela Technical Community College/Career Step
Lake Charles, LASkills
- Takeout Order Processing
- Customer Service
- Reservations
- Strong Interpersonal Skills
- Team Collaboration
- Telephone Reception
- Food Preparation
- Quick Learner
- Phone Etiquette
- Excellent Customer Service
- Payment Processing
- Multitasking
Timeline
To Go/Host
121 Artisan Bistro
03.2023 - Current
Sales Associate
Express Outlet Store
10.2021 - 12.2023
Online Certificate Training - Pharmacology
Sowela Technical Community College/Career Step
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