Madison Thompson
Hudson,FL
Summary
Excelled in upselling, enhancing customer satisfaction and sales through strategic promotion of specials. Skilled in first-aid and CPR, demonstrating a commitment to safety and customer care. Achieved significant improvements in service delivery by fostering team development and using my in-depth menu knowledge.
Overview
9
9
years of professional experience
Work History
Hyde Park Prime Steakhouse
Jessica
03.2021 - 11.2024
- Successfully upsold menu items, contributing to a increase in average check size.
- Promoted daily specials and pairings, increasing drink and dessert sales.
- Managed high-volume shifts, serving guests while maintaining accuracy and speed.
- Assisted in training new team members on restaurant operations and guest service standards
- Helped in organizing and executing special events, such as holiday parties and private bookings, ensuring smooth operations and positive customer experiences.
Flamestone Grill
Peter
08.2017 - 09.2021
- Assisted with opening and closing duties, ensuring the restaurant was properly set up and maintained throughout the shift.
- Collaborated with kitchen staff and other servers to ensure timely food delivery and customer satisfaction.
- Cross-trained in bartending, stepping in to assist with drink preparation and service during peak hours. Also bartending on weekends.
- Oversaw and delivered efficient service for large parties, ensuring a smooth dining experience from start to finish.
Grille One Nine
Sean
06.2015 - 02.2019
- in-depth knowledge of the sushi menu, including different types of sushi, ingredients, and preparation methods.
- Assist the sushi chefs by delivering dishes from the sushi bar to the tables, ensuring that all orders are correct and promptly served.
- Promote daily specials, seasonal sushi options, or new menu items to enhance the dining experience and increase sales
- Assist in opening and closing.
Education
High School Diploma -
Anclote High
Holiday Fl05-2016
Skills
- Multitasking
- Staff Training and Development
- First-aid and CPR
- Environmental education
Timeline
Hyde Park Prime Steakhouse
Jessica
03.2021 - 11.2024
Flamestone Grill
Peter
08.2017 - 09.2021
Grille One Nine
Sean
06.2015 - 02.2019
High School Diploma -
Anclote High
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