Madison Utley
Morton,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express & Suites
Morton, IL
10.2023 - Current
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Greeted customers in a professional and friendly manner.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Inputted guest information into computer system accurately and securely.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Collaborated with colleagues to ensure smooth operations of front desk area.
Janitorial Cleaner
Emmons Cleaning Company
Peoria, IL
10.2021 - 09.2023
- Sweep and mop floors, hallways, lobbies, restrooms, offices and other areas.
- Dust furniture, walls, machines and equipment.
- Vacuum carpets and rugs with industrial vacuum cleaner.
Education
High School Diploma -
East Peoria Community High School
1401 E Washington Street, East Peoria, IL 6161105.2023
Associate of Science - Biology
Illinois Central College
East Peoria, ILSkills
- Supply Restocking
- Surface Sanitation
- Crew Management
- Customer Service
- Complex Problem-Solving
- Front Office Support
- Hospitality Services
- Oral and Written Communications
- Create, edit, cancel reservations
Accomplishments
- Elected Grand Worthy Advisor (president) of the state - Illinois Rainbow
- Graduated at top 15% of my class
Timeline
Front Desk Agent
Holiday Inn Express & Suites
10.2023 - Current
Janitorial Cleaner
Emmons Cleaning Company
10.2021 - 09.2023
High School Diploma -
East Peoria Community High School
Associate of Science - Biology
Illinois Central College