Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Wagner

Jackson

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Account Specialist

American One Credit Union
Jackson
05.2023 - Current
  • Managed member accounts and resolved inquiries efficiently.
  • Collaborated with team members to improve service processes.
  • Collaborated with other departments to resolve problems related to customer accounts.
  • Assisted customers in setting up online accounts and provided training on how to use the system.
  • Processed payments for customers, including credit card transactions, checks, and wire transfers.

Shift Lead

Qdoba Eats
Jackson
01.2022 - 01.2023
  • Supervised team members to ensure adherence to operational standards and safety protocols.
  • Trained new staff on equipment usage, customer service, and company policies.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Ensured compliance with health and safety regulations in food handling.
  • Scheduled employee shifts to optimize coverage during peak hours.
  • Assisted in the training of new employees.
  • Provided guidance and support to other team members as needed.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Resolved customer complaints and reported issues to senior management.

Sales Associate

Champs Sporting Goods
Jackson
02.2020 - 12.2021
  • Maintained organized merchandise displays to enhance customer shopping experience.
  • Collaborated with team members to ensure stock levels met customer demand.
  • Conducted inventory checks to ensure product availability and minimize loss.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted customers with product selection, sizing and styling.

Education

Some College (No Degree) - Criminology

Eastern Michigan University
Ypsilanti, MI

Skills

  • Problem solving
  • Multitasking
  • Self motivation
  • Reliability
  • Relationship building
  • Attention to detail
  • Staff training and motivation

Timeline

Account Specialist

American One Credit Union
05.2023 - Current

Shift Lead

Qdoba Eats
01.2022 - 01.2023

Sales Associate

Champs Sporting Goods
02.2020 - 12.2021

Some College (No Degree) - Criminology

Eastern Michigan University

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