Madison Wall
Grand Junction,CO
Summary
Well rounded, high-energy, and engaging Bartender with a passion for hospitality. Ten years experience in fast paced environments with extensive spirits and cocktail knowledge.
Overview
9
9
years of professional experience
Work History
Bartender
Powderhorn Mountain Resort
09.2023 - Current
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Crafted special drink and cocktail menu items for seasonal offerings
- Successful in handling high-volumes in fast paced environments
- Maintained a pristine and hygienic bar area for customers as well as other employees
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
Bartender
Mac's Speed Shop
02.2022 - 03.2023
- Provided excellent customer service by greeting and serving guests in a timely manner
- Operated POS terminals to input orders, split bills and calculate totals
- Offered thorough knowledge of menu offerings and everyday specials
- Demonstrated leadership as trainer to incoming staff regarding the restaurant's policies/procedures and culture
- Created a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly, accommodating and positive attitude
Craft Cocktail Bartender
STIR
07.2020 - 01.2023
- Created rapport and talked easily with new and returning patrons to foster guest satisfaction and earn repeat business
- Excelled at upselling customers from shelf to premium brands and high-margin signature cocktails
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs
- Provided bar patrons with superior service and an unforgettable experience
Server/Bartender
Fitzgerald's
08.2014 - 07.2020
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
- Handled multitasking by taking orders while creating multiple drinks
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Upsold customers from shelf to premium brands to help boost sales
Education
Certificate of Cosmetology - Cosmetology
Pinnacle Institute of Cosmetology
Mooresville, NC01.2015
High School Diploma -
Lake Norman Charter
Huntersville, NC01.2012
Skills
- Outstanding Customer Service
- Multitasking and Prioritization
- Cash Handling and Management
- Extensive Spirits Knowledge
- Employee Training
- Teamwork and Professionalism
Timeline
Bartender
Powderhorn Mountain Resort
09.2023 - Current
Bartender
Mac's Speed Shop
02.2022 - 03.2023
Craft Cocktail Bartender
STIR
07.2020 - 01.2023
Server/Bartender
Fitzgerald's
08.2014 - 07.2020
Certificate of Cosmetology - Cosmetology
Pinnacle Institute of Cosmetology
High School Diploma -
Lake Norman Charter
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