Madison Waller
Longview,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Stafford Wellness. Skilled in organization and verbal communication, adept at resolving complaints and improving service efficiency. Excelled in roles requiring time management and data entry, significantly contributing to team success and operational excellence.
Overview
3
3
years of professional experience
Work History
Receptionist
Stafford Wellness
07.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed approximately 20 incoming calls per day from customers.
Customer Service
Snowcone Stand
03.2022 - 07.2023
- Led cashiers and associates in providing thoughtful customer service.
- Collaborated with team members to maintain a positive work atmosphere, fostering strong communication and teamwork skills.
- Provided excellent customer service by addressing inquiries about ingredients or allergy concerns promptly and knowledgeably.
- Effectively managed multiple customers simultaneously during peak hours while maintaining superior levels of efficiency.
- Provided friendly, helpful customer service to over 40 customers daily.
Web Store Assistant
Raquet And Jog
07.2021 - 03.2022
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
Education
Certification - Dental Assistant
Longview Dental Academy
Longview, TX04.2024
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
Timeline
Receptionist
Stafford Wellness
07.2023 - Current
Customer Service
Snowcone Stand
03.2022 - 07.2023
Web Store Assistant
Raquet And Jog
07.2021 - 03.2022
Certification - Dental Assistant
Longview Dental Academy