Zachary Cano
Freeport,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Loan Officer
FourLeaf Federal Credit Union
Baldwin, NY
08.2025 - Current
- Advised clients on loan products, clarifying terms, conditions, and repayment options to facilitate informed decisions
- Collaborated with underwriters to ensure timely processing of loan applications and adherence to lending guidelines
- Maintained accurate documentation for each transaction ensuring compliance with internal policies as well as federal regulations
- Collaborated with underwriters, processors, and title companies to ensure smooth transaction flow
- Delivered exceptional customer service, maintaining high client satisfaction and repeat business
- Scheduled client appointments to discuss tailored loan options and requirements, enhancing customer engagement
- Communicated loan information to members via phone and email, ensuring clarity and prompt responses
Bank Teller
Bethpage Federal Credit Union
Freeport, NY
03.2023 - 08.2025
- Utilized systems to process financial transactions accurately and efficiently per established policies and procedures.
- Provided exceptional customer service to clients in person and over the phone, resolving inquiries and improving overall satisfaction.
- Assisted members with account inquiries and resolved issues to enhance customer satisfaction.
- Educated customers about banking products and services to improve financial literacy.
- Coordinated client appointments, enhancing service delivery and optimizing branch workflow.
- Follow dual control procedures in opening and closing of vault, ATM, and branch.
- Assisted platform representatives in obtaining documents for account changes.
Starbucks Shift Lead
Starbuck Coffee
Baldwin, NY
01.2021 - 04.2023
- Delivered excellent customer service.
- Determine customers' needs and preferences.
- Responded to customer questions regarding products, prices and availability in a professional manner.
- Checked orders for quality and completeness to ensure customer satisfaction.
- Completed opening and closing duties.
- Coached staff with actionable feedback to improve job performance.
- Established team goals to enhance collaboration among employees.
Veterinary Assistant/Receptionist
South Bellmore
Bellmore, NY
12.2018 - 07.2020
- Collaborated with veterinarians during examinations and treatments of various animals to support quality care and ensure accurate records.
- Prepared and maintained surgical areas for procedures and surgeries.
- Ensured availability of essential veterinary supplies by regularly stocking syringes, bandages, vaccines, dietary food, and prescription medication.
- Assisted with administrative tasks including scheduling appointments, processing payments, reviewing inventory, and managing phone calls to ensure smooth clinic operations.
- Created a warm and welcoming environment for clients during appointments to enhance their experience and build rapport.
FedEx Package Handler-Temp
Fed X Ground
Bethpage, NY
05.2018 - 08.2018
- Loaded and unloaded packages by hand, efficiently placing, pushing, lifting, carrying, and pulling items safely.
- Assisted in unloading trucks and collaborated with other employees to ensure efficient operations.
- Examined and inspected containers and materials to ensure compliance with packing specifications.
- Utilized scanners to accurately track parcel information and condition upon receipt.
Education
Liberal Arts & Sciences -
Nassau Community College
Skills
- Application reviews
- Financial services
- Loan processing
- Client management
- Financial education
- Effective communication
- Attention to detail
- Team collaboration
- Time management
- Appointment scheduling
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Loan Officer
FourLeaf Federal Credit Union
08.2025 - Current
Bank Teller
Bethpage Federal Credit Union
03.2023 - 08.2025
Starbucks Shift Lead
Starbuck Coffee
01.2021 - 04.2023
Veterinary Assistant/Receptionist
South Bellmore
12.2018 - 07.2020
FedEx Package Handler-Temp
Fed X Ground
05.2018 - 08.2018
Liberal Arts & Sciences -
Nassau Community College