Summary
Overview
Work History
Education
Skills
Timeline
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Madison Whalen

Fort Myers,FL

Summary

Dynamic and professional, with a proven track record in enhancing customer dining experiences. Trained in wine service, I significantly contribute to maintaining high service standards.

Overview

3
3
years of professional experience

Work History

Server

Cheesecake Factory Inc
04.2024 - Current
  • Used slow periods to restock supplies, fold linens, and complete side work.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with customers.
  • Pre-bussed tables and tidied POS stations to keep dining room and work areas clean.

Server

DeRomo's Italian Restaurant
04.2022 - 03.2024
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Restaurant Hostess

Seasons52
08.2021 - 04.2022
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Answered customer questions about hours, seating, and menu information.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

High School Diploma -

Blackhawk Highschool
Beaver Falls, PA
06-2017

Skills

  • Safe Food Handling
  • Food Running
  • Wine service
  • Positive and professional
  • POS operation

Timeline

Server

Cheesecake Factory Inc
04.2024 - Current

Server

DeRomo's Italian Restaurant
04.2022 - 03.2024

Restaurant Hostess

Seasons52
08.2021 - 04.2022

High School Diploma -

Blackhawk Highschool

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Madison Whalen