Madison Wheelis
Tampa,FL
Summary
Client-focused professional with a background in healthcare operations, relationship management, and consultative communication. Experienced working alongside medical professionals and guiding patients through complex healthcare decisions. Recognized for strong interpersonal skills, adaptability, and the ability to build trust quickly in fast-paced environments. Seeking to transition into technology sales where relationship-building and product education drive business growth.
Overview
6
6
years of professional experience
Work History
Administrative Coordinator
Abodney Orthodontics
Tampa, FL
01.2025 - Current
- Manage and track active patient treatment pipelines using Excel and internal systems to ensure accurate scheduling, financial coordination, and case progress.
- Educate prospective patients on orthodontic treatment options, benefits, and timelines, helping guide patients through treatment decisions.
- Coordinate treatment logistics between orthodontists, patients, and referring dental offices to ensure efficient care delivery.
- Build strong relationships with patients to enhance satisfaction, improve treatment acceptance, and support practice growth.
- Handle high-volume inbound and outbound patient communication while maintaining accurate documentation and scheduling.
Server / Bartender
Madison Social
Tallahassee, FL
01.2020 - 01.2024
- Delivered high-level customer service in a fast-paced, high-volume environment serving large guest volumes.
- Built strong rapport with customers, driving repeat business and positive guest experiences.
- Upsold menu items, specials, and beverages to increase average guest spending.
- Maintained detailed knowledge of menu offerings and ingredients to confidently recommend products.
Therapeutic Assistant
Canopy Cove Eating Disorder Treatment Center
Tallahassee, FL
01.2022 - 01.2023
- Provided support to patients in a structured clinical treatment program while maintaining professionalism and empathy.
- Collaborated with healthcare professionals to monitor patient progress and document behavioral observations.
- Maintained clear communication with clinical staff to support treatment planning and patient care.
- Responded effectively to crisis situations while following established safety protocols.
Education
Bachelor of Science - Public Health, Minor Psychology
Florida State University
Tallahassee, FL01-2024
Skills
- Relationship Management
- Consultative Selling
- Healthcare Industry Knowledge
- Customer Engagement
- Sales Communication
- Data Tracking
- Cross-Functional Collaboration
Timeline
Administrative Coordinator
Abodney Orthodontics
01.2025 - Current
Therapeutic Assistant
Canopy Cove Eating Disorder Treatment Center
01.2022 - 01.2023
Server / Bartender
Madison Social
01.2020 - 01.2024
Bachelor of Science - Public Health, Minor Psychology
Florida State University