Summary
Overview
Work History
Education
Skills
Badgenumber
References
Timeline
Generic

MADISON WHITE

Summary

I'm a young driven professional employee. I thrive in an environment where I have opportunities to constantly learn and pass that knowledge on to customers and coworkers. I would like to utilize my strong customer service and retail skills at your establishment. I am equipped with well-built problem-solving abilities, a willingness to learn, and excellent communication skills, and poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

Dr. Smoke
12.2023 - 09.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Conducted product demonstrations to highlight features and benefits, increasing customer interest.

Retail Sales Associate

Pineapple Express
10.2022 - 12.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Increased sales revenue through effective product recommendations tailored to individual customers.

Pizza Maker/Cashier

Mama Ronis Pizza
03.2022 - 08.2022
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
  • Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.

Remote Customer Service Representative

Apex Systems / Optum Financial
12.2021 - 01.2022
  • Received training in Salesforce, handled high call volume assisting with IRS regulated Health Savings Accounts, worked in both team and individual environments, maintained self-discipline with at home work, and received kudos for ability to handle workloads.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.

Event Staff

Colorado Event Productions
03.2021 - 11.2021
  • Staffed for various events, gained knowledge on equipment operation, managed clients and money, drove company trucks, and was promoted to PIC for many events.
  • Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
  • Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
  • Oversaw event operations to keep running smoothly.
  • Maintained clean facilities throughout events, contributing to overall guest satisfaction levels.
  • Upheld high standards of professionalism while representing various organizations at diverse events across multiple venues.

Retail Associate

LivWell Enlightened Health
04.2020 - 03.2021
  • Handled store operations, managed money, checked IDs, and ensured customer safety during the Pandemic.
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Weighed, prepared and packaged different types of products.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.

Pizza Maker/Cashier

Mama Ronis Pizza
03.2019 - 04.2020
  • Maintained a clean kitchen, prepared and cooked food, helped customers, and managed store closing.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.

Retail Associate

Solace Meds
08.2018 - 01.2019
  • Familiarized with industry laws, handled money, assisted customers, and conducted nightly inventory.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

High School Diploma -

Skyview High School
Soldotna, AK
05.2014

Skills

  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Cash Handling
  • Customer Assistance
  • Reliability and punctuality
  • Store Opening and Closing
  • Money Handling
  • Cash Register Operation
  • Retail Store Operations
  • Store maintenance
  • Honest and Dependable

Badgenumber

M81498

References

  • Simon Castaneda, (970) 402-8010
  • Julia Pascual, (970) 786-1013
  • Cody Lepelley, (970) 217-8279

Timeline

Retail Sales Associate

Dr. Smoke
12.2023 - 09.2024

Retail Sales Associate

Pineapple Express
10.2022 - 12.2023

Pizza Maker/Cashier

Mama Ronis Pizza
03.2022 - 08.2022

Remote Customer Service Representative

Apex Systems / Optum Financial
12.2021 - 01.2022

Event Staff

Colorado Event Productions
03.2021 - 11.2021

Retail Associate

LivWell Enlightened Health
04.2020 - 03.2021

Pizza Maker/Cashier

Mama Ronis Pizza
03.2019 - 04.2020

Retail Associate

Solace Meds
08.2018 - 01.2019

High School Diploma -

Skyview High School

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