Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Willis

Springfield ,MO

Summary

Dynamic and dedicated professional with a proven track record.

Personable and positive individual with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles and proficient in using CRM software and handling multiple phone lines. Capable of delivering high-quality service and building strong customer relationships.

Overview

3
3
years of professional experience

Work History

Patient Access Representative

Mercy Hospital Springfield
12.2023 - 05.2025
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Lodging Support Associate

Expedia Group
01.2023 - 10.2023
  • Increased support quality with thorough troubleshooting and problem-solving techniques.
  • Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
  • Demonstrated computer skills for data entry and answered broad variety of inquiries.

Dining Room Supervisor

The Waterford at Ironbridge
07.2022 - 01.2023
  • Trained, managed and scheduled dining staff.
  • Maintained responsibility for food, beverage and kitchen equipment ordering, regularly assessing departmental needs and verifying sufficient stock levels.
  • Enhanced customer satisfaction by providing exceptional dining experiences and promptly addressing concerns.

Education

High School Diploma -

Parkview Highschool
Springfield, MO
05.2019

Skills

  • Customer service
  • HIPAA compliance
  • Multitasking and organization
  • Phone and email etiquette
  • Strong empathy
  • Problem-solving
  • Flexible schedule

Timeline

Patient Access Representative

Mercy Hospital Springfield
12.2023 - 05.2025

Lodging Support Associate

Expedia Group
01.2023 - 10.2023

Dining Room Supervisor

The Waterford at Ironbridge
07.2022 - 01.2023

High School Diploma -

Parkview Highschool

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