Madison Wingrove
Tampa,FL
Summary
As a dedicated customer service professional, I possess a deep passion for animal care and experience in client relations. My expertise lies in delivering exceptional service, handling inquiries, and resolving issues with empathy and efficiency. I am now eager to utilize my strong communication and organizational skills in the veterinary field, where I can make a meaningful contribution to the well-being of animals and provide support to pet owners. I am fully committed to continuously learning and excelling in veterinary practices to enhance patient care and ensure utmost client satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Staff
Publix
Tampa , FL
02.2022 - Current
- Operated point-of-sale terminals, scanners and other equipment to complete customer transactions.
- Maintained an organized work environment, including stocking shelves and organizing displays.
- Collaborated with team members from various departments to achieve common goals.
- Communicated professionally with coworkers, supervisors, vendors and customers both verbally and in writing.
- Developed strong relationships with repeat customers by providing excellent customer service on each visit.
- Provided excellent customer service by responding to customer inquiries promptly and professionally.
- Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
- Ensured sales floor cleanliness by tidying shelves and vacuuming carpeting throughout shift.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated databases with new and modified customer data.
Education
High School Diploma -
Florida Virtual School Flex 9-12
Orlando, FL03-2023
Some College (No Degree) - Veterinary Technology
Saint Petersburg College (Currently Enrolled)
Tarpon Springs, FLSkills
- Customer Service experience
- Verbal and written communication skills
- Organizational skills
- Time management Skills
- Veterinary terminology (intermediate)
- Computer Software Skills
- Paperwork Processing
- Typing Skills (55-60 WPM)
- Microsoft Excel
- Microsoft Outlook
- Multitasking
- Microsoft Office proficiency
- Proper phone Etiquette
- Office Equipment Knowledge
- Account updating
Timeline
Customer Service Staff
Publix
02.2022 - Current
High School Diploma -
Florida Virtual School Flex 9-12
Some College (No Degree) - Veterinary Technology
Saint Petersburg College (Currently Enrolled)