Madison Wittig
Manassas,VA
Summary
Dynamic and engaging professional with extensive experience in the hospitality industry. Proven ability to enhance customer satisfaction through strong multitasking and effective communication. Highly reliable team player, adept at training and motivating staff to achieve organizational goals while maintaining a positive work environment.
Overview
5
5
years of professional experience
Work History
Bartender
Red House Tavern
09.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Hourly Manager
Bonefish Grill Restaurants
Gainesville, VA
10.2022 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Training Coordinator
Bonefish Grill Restaurants
05.2022 - 09.2024
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
Server
Bonefish Grill Restaurants
Gainesville, VA
01.2021 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Manassas Park High School
Manassas, VA06.2021
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Engaging personality
Accomplishments
Was awarded Employee of the Year by the company
Timeline
Bartender
Red House Tavern
09.2024 - Current
Hourly Manager
Bonefish Grill Restaurants
10.2022 - 09.2024
Training Coordinator
Bonefish Grill Restaurants
05.2022 - 09.2024
Server
Bonefish Grill Restaurants
01.2021 - 09.2024
Manassas Park High School