Madison Zbranek
Katy,Texas
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Gringo's Mexican Kitchen
11.2020 - Current
- Welcomed guests with personable attitude.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Provided exceptional service to high volume of daily customers.
- Served food and beverages promptly with focused attention to customer needs.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Provided timely checks on guest needs and brought requests.
- Cleared table and bussed dishes to allow for quick setups.
- Resolved any customer complaints promptly and professionally to maintain positive reputation.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Education
License - Cosmetology
Aveda Institute
Shenandoah, TX09.2023
High School Diploma -
Cinco Ranch High School
Katy, TX06.2020
Skills
- Workflow Coordination
- Billing and Payment Processing
- Sales Expertise
- Suggestive Selling
- Guest Satisfaction
- Conflict and Complaint Resolution
- Patron Rapport
- Hospitality Service Expertise
- Accuracy and Delivery
- Time Management
Timeline
Server
Gringo's Mexican Kitchen
11.2020 - Current
License - Cosmetology
Aveda Institute
High School Diploma -
Cinco Ranch High School
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