Madison Zygadlo
Porter
Summary
Dedicated, driven content producer whose skills surpass just print or multimedia work. Could be print, multimedia stories or social media marketing, consistently providing engaging stories and multimedia work, as well as customer service and working with the public.
Skilled insurance agent with focus on customer service and policy management. Experience includes building client relationships, advising on coverage options, and maintaining up-to-date knowledge of industry changes. Strong problem-solving skills combined with ability to negotiate successfully have consistently contributed to team success. Noted for bringing creative solutions to complex situations in past roles.
Overview
3
3
years of post-secondary education
13
13
years of professional experience
Work History
Insurance Agent
Chalmers Insurance Group
Cornish
08.2023 - Current
- Consulted clients to assess insurance needs and recommend appropriate coverage.
- Developed and maintained strong relationships with clients for ongoing support.
- Processed insurance applications and ensured compliance with company standards.
- Maintained accurate records of all insurance transactions using computer software systems.
Manager on Duty
Hannaford Supermarket
Windham Center
04.2022 - 08.2023
- Supervised daily operations to ensure efficient store management and customer service.
- Trained and mentored staff on best practices for store procedures.
- Managed inventory levels, ensuring product availability and freshness.
Property and Casualty Representative
Linda Norton State Farm
Columbia
01.2020 - 04.2022
- Processed claims efficiently, ensuring accurate documentation and timely submissions.
- Maintained client records using company-specific management software.
Customer Service/Management/Nanny
Customer Service
05.2013 - 01.2020
- Customer service clerk/cashier/center store clerk at Hannaford in Windham, Maine, helping customers from checking out groceries, stocking shelves, as well as sending money orders and other needs
- Sales associate at New York & Company and American Eagle from September 2013-January 2014, helping customers and selling clothing items, promoted to Stock Room Manager, breaking down shipments and orders, managing staff and quality control inside American Eagle.
- Serving customers at two small restaurants from November 2015 to current, as well as live-in nannying a preteen from January 2014-May 2017.
Social Media Intern
Linda Norton State Farm
04.2019 - 01.2020
- Created Twitter account, took over official Facebook Page
- Followed and interacted with local companies by sharing and involved in local events
- Helped customers with payments and other office duties
Contributing Writer
Sidelines
09.2017 - 11.2018
- Created content covering the MTSU Women’s Golf Team and MTSU Football Team
Education
B.S. - Journalism
Middle Tennessee State University
08.2017 - 12/2019
Associate of Science - Communications
Columbia State Community College
Columbia, TN 08.2014 - 05.2017
Bonny Eagle High School
Standish, MESkills
- Management
- Sales
- Communication/Customer Services
- Insurance and other financial and property management systems
- Risk assessment
- Problem solving
- Conflict resolution
- Account management
References
Morgan Drowns 207-256-0381
Insurance Agent and Stylist
*Morgan has been in the insurance industry for over four years, with expertise in the local area with local events, and handles her own large book of clientele as a Stylist for over ten years.
MacKenzie Andrews 207-756-4269
Registered Nurse
*MacKenzie is a Registered Nurse, with an enterprise in the Psychiatric Nursing field for over eight years.
Michael Zygadlo 207-415-4530
Transportation Assistant
*Michael has transportation sales experience for over forty years, mostly in Northern New England.
Timeline
Insurance Agent
Chalmers Insurance Group
08.2023 - Current
Manager on Duty
Hannaford Supermarket
04.2022 - 08.2023
Property and Casualty Representative
Linda Norton State Farm
01.2020 - 04.2022
Social Media Intern
Linda Norton State Farm
04.2019 - 01.2020
Contributing Writer
Sidelines
09.2017 - 11.2018
B.S. - Journalism
Middle Tennessee State University
08.2017 - 12/2019
Associate of Science - Communications
Columbia State Community College
08.2014 - 05.2017
Customer Service/Management/Nanny
Customer Service
05.2013 - 01.2020
Bonny Eagle High School