Naihely Muniz
Orlando,FL
Summary
Dedicated costumer Services professional with 5 years of experience in the retail and restaurant/ bar industry. Very strong skills in customer service, management and leadership.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agent
Select Insurance
Orlando, Florida
08.2024 - 12.2024
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Provided customers with information regarding plan features, pricing, and availability.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Bartender
Azteca D'Oro
Lake Nona, FL
09.2023 - 08.2024
- Open bar, stock mixers, make lime juice and margarita batches, cut fruit and dehydrate them, stock beers, label all products with names and dates
- Take care of all customers, make drinks for bar/ serves, keep bar tops and stations cleaned, pre buss tables and bar, make sure all batches are full and cut more fruits if necessary
- Close bar, clean all glasses, clean all fridges, throw away all bad fruit stock with fresh ones, clean bar mates and all bottles, empty ice from wells and deep clean every closing shift, wipe down bar and stock draft beers, empty trash cans and replace with new bags, wipe down all wine glasses, make sure their labeled for opening crew, count empty bottles and write it down for inventory, put every mixer and juices away in the fridge
- Take pictures of side work on 7shifts
Lead Bartender/Bar Manager
Bobby's Garage Bar
Celebration, FL
09.2022 - 11.2023
- Open bar and make sure it's clean from the night before
- Count the cash register to make sure it's at 360
- Sweep and mop so the outside is nice and clean
- Wipe down bar tops and coolers
- Keep the bar stocks, bring out the mixers, garnishes and beers
- Prepare non alcoholic or alcoholic drinks for bar
- Interact with the customers, serve and collect drinks
- Mix ingredients to prepare cocktails
- Check IDs
- Manage fast paceD environment
- Restock and replenish bar inventory and supplies
- Create employee schedule and always enforce health and safety rules
- Event planning and handle customers complaints
- Managed inventory to know what to order next
- Training staff, menu development and inventing specialty drinks
Bartender/Server/Food Runner
Shoney's
Celebration, FL
08.2022 - 05.2023
- I open the bar and make sure it was clean from the night before
- Stock the mixer, beers and garnishes to prepare good looking cocktails
- Welcome and greet guests
- Keep the bar nice and neat for the bartenders in the next shift
- Introduce yourself to the tables I have been given to you
- Take food and drinks orders, and that way you can put them in the system
- Pre buss your tables and clean dirty silverware and hand, napkins, and utensils, if needed
- Cash outs your customers print out receipts
- Delivered food orders from kitchen into customers tables rapidly and accurately
- Maintain the cleanliness of expo line, have organizations of order tickets
Sales Associate
Finish Line
Orlando, FL
10.2021 - 08.2022
- Greet customers make them feel comfortable
- Answering any questions or concerns
- Provide product information or showing different options
- Handle refunds and return, and processing customer payment
- Give recommendations
- Help with inventory and informing supervisors or managers ab low stock items
- Meeting sales goals
- Set up merchandise on display, put price tag on products
- Good customer service
Server/Hostess/Food Runner
La Herradura Mexican Restaurant
Hunters Creek, FL
01.2020 - 09.2021
- Sit guest
- Serve and prepare tables
- Take out
- Clean bathroom and tables
- Run food
- Stocked and organized
Retail Sales Associate
rue21
Kissimmee, FL
02.2019 - 01.2020
- Meet and greet new customers
- Selling fragrances, putting out new merchandise
- Help out customer in fitting rooms, running the cash register
- Open and close store, clean environment fold clothes
Education
High school diploma -
Osceola High School
Kissimmee, FL05.2021
Skills
- Bartending
- Restaurant Experience
- Serving Experience
- Catering
- Cooking
- Host/Hostess
- Crew management
- Busser
- Food Safety
- POS
- Banquet Experience
- Upselling
- Hospitality
- Cash register
- Guest services
- Food handling
- Customer service
- Cash handling
- Serving
- Sales
- Cocktail experience
- Computer skills
- Leadership
- Wine knowledge
- Shift management
- Team management
- Supervising experience
- Teaching
- Kitchen experience
- Interviewing
- Budgeting
- Retail Sales
- Management
Certification
- 360 training, 09/01/22, 09/01/27
- Learn2serve on premises alcohol seller/server
- Bartender License
- Food Handler Certification
Languages
- Spanish, Fluent
- English, Fluent
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Insurance Agent
Select Insurance
08.2024 - 12.2024
Bartender
Azteca D'Oro
09.2023 - 08.2024
Lead Bartender/Bar Manager
Bobby's Garage Bar
09.2022 - 11.2023
Bartender/Server/Food Runner
Shoney's
08.2022 - 05.2023
Sales Associate
Finish Line
10.2021 - 08.2022
Server/Hostess/Food Runner
La Herradura Mexican Restaurant
01.2020 - 09.2021
Retail Sales Associate
rue21
02.2019 - 01.2020
High school diploma -
Osceola High School