Madison Grace Durfee
Rochester
Summary
High-energy multi-skilled employee, offering over 10 years of hospitality experience along side 4+ years of Automotive experience and education.
Effectively engages with customers with good interpersonal communication skills. Also, Dependable and adaptable with top notch problem-solving skills..
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
SpecialtyRx
Rochester, NY
12.2025 - 02.2026
- Managed prescription fulfillment processes, ensuring accuracy and compliance with regulatory standards.
- Trained and mentored new staff on pharmacy operations and customer service best practices.
- Streamlined workflow processes, increasing efficiency in medication dispensing procedures.
Kitchen Staff And Server
Penfield Pourhouse
Rochester, New York
05.2017 - 05.2025
- Assisted with preparation of meals in accordance with recipes.
- Washed dishes, glassware, and flatware by hand or with industrial dishwasher.
- Moved and arranged tables, chairs, and place settings to organize seating for groups.
- Helped with setting up and breaking down of the kitchen each day.
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
Automotive Technician
Monro
Leroy, New York
10.2022 - 04.2023
- Completed preventive maintenance such as oil changes, tire rotations, and brake services.
- Replaced worn and defective gaskets, belts, and filters.
- Maintained cleanliness of work area.
- Troubleshot and repaired electrical and mechanical systems to address transmission, engine, and climate control system issues.
Parts Sales Manager
Autozone
Rochester, New York
03.2022 - 10.2022
- Answered phone calls promptly, providing price quotes and other information.
- Conducted cost analysis of parts from multiple vendors to purchase parts at best prices.
- Interfaced with vendors concerning pricing, availability and damaged products.
- Resolved customer complaints regarding sales and service.
Automotive Technician
Complete Automotive
Rochester, New York
05.2021 - 03.2022
- Completed preventive maintenance such as oil changes, tire rotations, and brake services.
- Performed work per company processes and servicing standards.
- Performed preliminary test drives to identify vehicle issues and validate repairs.
Education
Associate Degree - Multi-Manufacturer Automotive, Automotive
Applied Technology Center Of MCC
Rochester, New York05-2023
Skills
- Problem-solving skills
- Confidentiality and HIPAA
- Workflow optimization
- Exceptional customer service
- Multitasking Abilities
- Dependable and responsible
Certification
*NYS Dept. of Motor Vehicles Inspector Certification
*Multiple Diagnostic Interface (MDI) Familiarization
*bronze certificate in fundamentals for General Motors
*EPA 609 Technician Certification
Timeline
Pharmacy Technician
SpecialtyRx
12.2025 - 02.2026
Automotive Technician
Monro
10.2022 - 04.2023
Parts Sales Manager
Autozone
03.2022 - 10.2022
Automotive Technician
Complete Automotive
05.2021 - 03.2022
Kitchen Staff And Server
Penfield Pourhouse
05.2017 - 05.2025
Associate Degree - Multi-Manufacturer Automotive, Automotive
Applied Technology Center Of MCC