MADISSEN FERREIRA
Las Vegas,NV
Summary
Well-qualified in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Reliable employee seeking a remote position. Offering excellent communication and good judgment. Dedicated and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Real Estate Agent
Urban Nest Realty
Las Vegas , NV
07.2022 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Communicated with clients to understand property needs and preferences.
- Reviewed market research data and changed sales plans accordingly.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Represented buyers and sellers of developed and undeveloped properties.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
- Negotiated, facilitated and managed real estate transactions.
- Advertised client properties through websites, social media and real estate guides.
- Presented purchase offers to sellers for consideration.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Created and implemented marketing plans to drive sales and coached staff on new strategies for maximum results.
- Maintained inventories and records of sales collaterals and closings.
- Maintained connections with clients to encourage repeat business and referrals.
- Assisted clients in financial planning for purchase.
Front Desk Receptionist/Valet Parking Attendant
Elite Valet Services
Honolulu , HI
07.2019 - 12.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Collected room deposits, fees and payments.
- Maintained transaction security by verifying payment cards against identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Managed customer transactions, prepared daily deposits, updated files, processed registrations and maintained public records.
- Entered and updated sensitive customer information during check-ins and room changes.
- Kept accounts in balance and ran daily reports to verify totals.
- Attended to front office needs by greeting visitors and providing assistance.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Key Holder/Retail Store Associate
Lolo Gifts & Rugs
Las Vegas , NV
04.2022 - 08.2022
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Directed customers to correct store locations.
- Opened and closed store [Number] days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Counted out cash drawers and balanced totals.
- Submitted reports to senior management to aid in business decision-making and planning.
- Received and counted money.
- Provided sales feedback to management to address concerns in sales reports.
- Trained and mentored new employees.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Opened inventory boxes and restocked shelves.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Processed cash, credit, debit and check payments.
- Rotated stock according to dates and protocols.
- Completed store opening and closing procedures.
- Used weekly financial data to analyze company growth and optimize operational strategies.
- Monitored security areas during busy periods.
- Tracked and prioritized work orders to meet daily production requirements
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Broke down boxes and disposed of trash.
Real Estate Agent
Century 21 Americana
Las Vegas , NV
11.2021 - 06.2022
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Used NTREIS and other realtor databases to find properties for clients.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Represented buyers and sellers of developed and undeveloped properties.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
- Reviewed market research data and changed sales plans accordingly.
- Communicated with clients to understand property needs and preferences.
- Negotiated, facilitated and managed real estate transactions.
- Advertised client properties through websites, social media and real estate guides.
- Presented purchase offers to sellers for consideration.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Created and implemented marketing plans to drive sales and coached staff on new strategies for maximum results.
- Maintained inventories and records of sales collaterals and closings.
- Maintained connections with clients to encourage repeat business and referrals.
- Assisted clients in financial planning for purchase.
Ecommerce Marketing Manager
Madissen Gelacio LLC
Honolulu , HI
01.2020 - 01.2022
- Generated [Number]% in sales through effective networking and marketing strategies to grow new business and increase productivity.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Continually maintained and improved company's reputation and positive image in markets served.
- Developed insights on marketing campaigns to assess performance against goals.
- Developed creative presentations, trend reports, kitted assets and product data sheets.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Met deadlines, exceeding expectations and effectively rolling out [Type] campaign.
- Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Considered business demands and customer preferences when developing pricing structures and marketing plans.
Server
Nightclub
Honolulu , HI
12.2019 - 12.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Inspected dishes and utensils for cleanliness.
- Answered customers' questions, recommended items and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Scheduled numerous reservations in high-traffic while maintaining calm, professional demeanor.
Hostess/Server
Nightclub
Phoenix , AZ
01.2019 - 06.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
Tutor/Receptionist
Kumon Math & Reading Center
Mililani Town , HI
08.2017 - 08.2018
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Developed student confidence through positive reinforcement strategies.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Helped students prepare for tests and exams by providing guidance, motivation and encouragement.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Responded to email and telephone requests to provide students with specific information.
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Provided homework assistance using specific curriculum and materials.
- Collaborated with parents to develop appropriate tutoring lessons.
- Met with students and discussed educational goals and expectations.
- Worked with students in classrooms or home environments to provide educational support.
Education
High School Diploma -
Mililani High School
Mililani Town, HIBusiness Administration And Management
Grand Canyon University
Phoenix, AZReal Estate
REMI Real Estate School - Hawai'i
Honolulu, HIReal Estate
Real Estate School - Century 21 Americana
Las Vegas, NVSkills
Lender relations
undefinedTimeline
Real Estate Agent
Urban Nest Realty
07.2022 - Current
Key Holder/Retail Store Associate
Lolo Gifts & Rugs
04.2022 - 08.2022
Real Estate Agent
Century 21 Americana
11.2021 - 06.2022
Ecommerce Marketing Manager
Madissen Gelacio LLC
01.2020 - 01.2022
Server
Nightclub
12.2019 - 12.2021
Front Desk Receptionist/Valet Parking Attendant
Elite Valet Services
07.2019 - 12.2022
Hostess/Server
Nightclub
01.2019 - 06.2019
Tutor/Receptionist
Kumon Math & Reading Center
08.2017 - 08.2018
High School Diploma -
Mililani High School
Business Administration And Management
Grand Canyon University
Real Estate
REMI Real Estate School - Hawai'i
Real Estate
Real Estate School - Century 21 Americana
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